Customer Service Officer
About Us
At Reboot Staff , we specialize in delivering exceptional retail staffing solutions that empower businesses and inspire employees. With a commitment to integrity, performance, and growth, we help retailers build outstanding teams that drive results. Our mission is to redefine how retail stores operate by connecting visionary leadership with impactful execution. Join us and become part of a culture that values excellence and innovation.
Job Description
Job Description
We are seeking a motivated and detail-oriented Customer Service Officer to join our Cleveland team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a smooth and professional customer experience.
Responsibilities
Handle inbound and outbound customer interactions via phone and email in a professional manner
Address inquiries, complaints, and feedback with efficiency and clarity
Maintain accurate records of customer interactions using internal systems
Collaborate with internal departments to resolve service-related issues
Monitor and follow up on customer requests to ensure timely resolution
Assist in the development of customer service procedures and best practices
Qualifications
Qualifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
Minimum of 1–2 years of experience in customer service or a similar role
Strong verbal and written communication skills
Proficient in Microsoft Office and customer management software
Ability to manage multiple tasks and remain calm under pressure
High attention to detail and problem-solving skills
Additional Information
Benefits
Competitive annual salary ($51K–$56K)
Opportunities for professional growth and career advancement
Comprehensive training and support
Dynamic and inclusive work environment
Health and wellness programs
Paid time off and holidays
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