Branch Workplace Technology - Product Delivery, Senior Associate

Job Description

Be at the heart of transforming ideas into market-ready solutions that enhance the branch employee experience. In this dynamic environment, you will enable smooth product delivery, support strategic initiatives, and collaborate across technology, product, and business teams to deliver value at scale

As a Product Delivery - Senior Associate within Branch Workplace Technology team, you will be responsible for enabling the delivery of products in a stable, scalable, and controlled manner. You will work across cross-functional teams, build strong stakeholder relationships, and help drive execution of strategic priorities that improve branch technology experiences and operational efficiency.

Job Responsibilities

• Collaborate with Product Delivery Managers and Product Owners to execute key delivery activities and improve operational efficiency
• Support change management initiatives and ensure adherence to risk, control, compliance, and regulatory requirements
• Identify, escalate, and help resolve delivery blockers, dependencies, and resource constraints
• Coordinate delivery activities across product, technology, operations, and business stakeholders
• Monitor project milestones, risks, issues, and action items to support successful execution
• Drive transparency through reporting, status communications, and delivery metrics
• Facilitate stakeholder meetings, working sessions, and governance forums to ensure alignment on priorities and outcomes
• Assist with product launches, deployment readiness, operational readiness, and post-implementation activities
• Create executive-ready presentations, updates, and communications for leadership audiences
• Support strategic initiatives, continuous improvement efforts, and special projects that enhance team effectiveness
• Foster collaboration and help establish repeatable processes that promote stability, scalability, and consistent delivery outcomes

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in product delivery, product management, project management, program management, or a related discipline
• Demonstrated success supporting product delivery initiatives in a fast-paced environment
• Experience executing operational management, process improvement, and change readiness activities
• Experience supporting product deployment or implementation processes
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
• Excellent analytical and problem-solving skills with the ability to navigate ambiguity and drive outcomes
• Strong written and verbal communication skills, including experience developing executive-level presentations and communications
• Ability to build effective partnerships across business, product, technology, and operations teams.
• Experience tracking risks, dependencies, milestones, and delivery commitments
• Demonstrated ability to work independently while maintaining a strong team-oriented mindset
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Teams

Preferred Qualifications, Capabilities, and Skills

• Knowledge of the product development lifecycle and Agile delivery frameworks
• Experience supporting branch, workplace, consumer banking, or employee-facing technology solutions
• Experience working in large, highly matrixed organizations
• Familiarity with Jira, Confluence, Align, or similar delivery management tools
• Understanding of risk and control frameworks within a regulated environment
• Bachelor's degree or equivalent practical experience
• Relevant project, Agile, or product management certifications are a plus

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.