Private Aviation Specialist

The Private Aviation Specialist will be responsible for assisting our private aviation business partners with reservation booking, customer service support, and rental transportation planning. Private Aviation Specialists will assist fractional partners, FBO partners, and private aviation customers with pre-, on-, and post-rental inquiries, reservation support including booking new reservations and cancelling, confirming or modifying existing reservations, and responding to booking errors and override requests. Private Aviation Specialist will monitor and respond to inquiries submitted to the Aviation Services Inbox. This team will be committed to providing an exceptionally high level of customer service and convenience for our private aviation clientele globally.

Pay: $22/hr

This position will be located at 19601 Maplewood Ave, Cleveland, OH 44135

The Private Aviation Specialist position will be trained on private aviation rental processes to enable the individual to provide best in class service to our aviation partners. The primary mission of the Private Aviation Specialist is to provide elite sales and service to private aviation business partners and customers for their reservation or rental needs.

• Assist customers via phone and email to promote loyalty and drive revenue improvement.
• Assist customers who are booking reservations, and/or modifying travel details while ensuring proficiency in handling all opportunities to exhibit elite customer service levels.
• Assist customers by resolving billing and rental issues, handling overrides, and specialist booking arrangements with first-call resolution.
• Other duties as assigned.

Educational Background:

• High School Diploma or GED

Knowledge:

• Working knowledge of MS Office 365, Excel, Word, Access
• 1 Year of Customer Service experience, required
• Experience with Luxury Brand Sales or Customer Service Preferred

Skills:

• Excellent verbal, written and interpersonal communication skills
• Excellent problem-solving and decision-making skills
• Proven strong sales and closing skills with the ability to be friendly and engaging
• Ability to multi-task work in a fast-paced environment using multiple systems and applications
• Must be detail oriented
• Must be a quick learner with the ability to adapt to new technology and processes
• Must be able to work any shift including days, nights, weekends and holidays.
• Must be able to work independently and in a team environment.