Field service technician

The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.

This position is not eligible for Visa Sponsorship.

Summary:

Perform on-site installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities. Provide customer support activities for equipment. Serve as on-site customer contact on technical and service-related problems. Instruct customers in proper use and operation of equipment. Assure highest level of customer satisfaction and drink quality.

Location: Toledo, Ohio

Territory: Northern Ohio and some parts of Michigan

Company-Provided: Commercial vehicle, phone, and tablet for business use

Schedule: Flexible schedule with occasional on-call shifts, weekends, and varying work hours

Key Responsibilities

• Receive dispatched service calls via dispatcher, cell phone, voice mail or other company methods and ensure prompt response.

• Diagnose and repair reported service issues; perform quality drink checks (ratio/brix, temperature, taste).

• Perform preventative maintenance as needed.

• Train customers in maintaining equipment; report misuse to supervisor.

• Follow up with accounts until calls are completed; update manager and dispatcher as needed.

• Close out all calls promptly and accurately on handheld or dispatch system.

• Maintain accurate parts and equipment inventories.

• Keep company vehicle clean and organized; schedule routine maintenance.

• Operate and manage company-issued vehicle, tools, and equipment per guidelines.

• Support dispatcher in routing and prioritization of calls as needed.

• Travel throughout the region for projects as necessary.

• Act as liaison between manager and sales team regarding customer concerns.

• Identify growth opportunities (flavor changes, new products, competitive presence) and communicate to manager and sales partners.

• Complete all applicable safety programs and processes.

• Other duties as assigned.

Qualifications

• High School diploma and technical school certification required.

• Prior beverage, refrigeration, plumbing, and electronic experience preferred.

• Valid driver's license with fewer than 2 moving violations.

• Basic mechanical aptitude required.

• Ability to apply basic skills and techniques to resolve routine issues.

• Basic computer and data equipment skills.

• Flexibility to work on-call shifts, weekends, and varying schedules year-round.

Competencies

• Ability and willingness to learn

• Commitment to excellence

• Customer service orientation

• Safety awareness

Physical Demands

Regularly required to sit, stand, walk, stoop, kneel, crouch, and crawl. Must occasionally lift and/or move heavy equipment short distances with minimal assistance. Frequently required to lift up to 60 lbs.

Work Environment

Frequently exposed to moving mechanical parts, wet and/or humid conditions, fumes or airborne particles, caustic chemicals, outside weather conditions, extreme cold and heat, and risk of electrical shock. Frequent exposure to basic cleaning chemicals.

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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Job Requisition: 374054