Proteomics Field Service Engineer - Onsite & Travel (EMEA)
Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health? It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.
At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:- Keep customers front and center in all of our work
- Be accountable and deliver on commitments
- Drive continuous improvement
- Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment
- Perform installation, maintenance, and repair services on our Proteomic systems located at customer sites.
- Troubleshoot instrument hardware and software, often under challenging conditions.
- Contribute to high-value service-related procedures and documents.
- Identify areas for product and process improvement and communicate these accordingly.
- Adopt and leverage our CRM business policies, procedures, and reporting.
- Upwards of 60% travel is routinely required on both a scheduled and unscheduled basis.
- Bachelors degree (BS) in Science or Engineering discipline required, with a preferred 3+ years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training.
- Technical support/service experience preferred.
- Substantial working knowledge of optical, electrical and mechanical sub-systems.
- Expertise in employing root cause analysis and corrective action methodologies.
- Prior work with Life Science instrumentation, especially Mass Spectrometers is highly desirable.
- Salesforce.com / ServiceMax familiarity a plus.
- Strong communication skills, with business‑level proficiency in English.
- Agile and able to adapt to changing requirements.
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