Vendor Management Director - Executive Director

Job Description

Are you looking for an opportunity to make real innovative impacts with customers? Do you want to be part of a creative and dynamic environment where every day brings new challenges and opportunities? If this sounds like you - keep reading!

As an Executive Director, Vendor Management Director for our ATM and Cash Management team, you will play a pivotal role in shaping and driving our strategic relationships with external vendors. Your expertise in vendor management will be crucial in negotiating contracts and agreements, ensuring they align with our organizational goals. You will be expected to leverage your advanced strategic thinking and cross-functional collaboration skills to optimize vendor performance and manage potential conflicts. Your role will involve making independent decisions that significantly impact our operations and financial management. With your expert computer literacy skills, you will be instrumental in developing new methods and techniques to resolve operational issues. Your ability to coach, mentor, and delegate effectively will be key in leading a large team of professionals and senior managers, fostering an inclusive environment that promotes innovation and continuous improvement.

Job responsibilities:

• Lead and manage a large team of professionals and senior managers, setting clear goals and driving accountability while fostering an inclusive and innovative environment
• Strategically oversee and manage relationships with external vendors, ensuring alignment with organizational goals and optimizing vendor performance
• Negotiate and manage contracts and agreements with vendors, leveraging advanced strategic thinking and cross-functional collaboration skills
• Utilize expert computer literacy skills to develop and implement new methods and techniques to resolve operational issues and improve vendor management processes
• Make independent decisions that significantly impact operations and financial management, establishing and implementing short to mid-term operational plans

Required qualifications, capabilities, and skills:

• 10+ years of relevant experience or equivalent skills
• Demonstrated expertise in managing strategic relationships with external vendors, with a strong focus on contract negotiation and performance optimizations.
• Proven track record of leading large teams of professionals and senior managers, with a focus on fostering an inclusive and innovative environment
• Demonstrated expertise in conflict management, with the ability to facilitate discussions and create win-win solutions in high-stakes situations
• Advanced proficiency in strategic thinking, with a history of using data and research to evaluate potential scenarios and assess impact and risk
• Expertise in computer literacy, with a focus on using technology to solve complex business issues

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.