J.P. Morgan Wealth Management - Vice President - Product Delivery Manager

Job Description

JPMorgan Wealth Management sits within Consumer and Community Banking (CCB) and is focused on helping investors achieve their long-term financial goals. There are four major channels: Chase Wealth Management, J.P. Morgan Advisors, J.P. Morgan Online Investing, our digital investing platform, and J.P. Morgan Personal Advisors, our newly built remote advice channel. The business operates in a highly dynamic environment, given the rapid evolution of client behavior, regulatory changes and tight partnership with other CCB businesses.

As the Vice President - Product Delivery Manager, you will shape the future of servicing experiences by delivering innovative solutions across Voice, Authentication, Advisor Notifications, Digital Client Communications, and Servicing AI Hub. As a Product Delivery Manager, you will lead end-to-end delivery processes, drive operational excellence, and collaborate with cross-functional teams to optimize client and advisor interactions.

Job Responsibilities

• Lead end-to-end product delivery for Voice, Authentication, Advisor Notifications, Digital Client Communications, and Servicing AI Hub, including intake, dependency management, release management, operationalization, and performance reporting.
• Manage timelines, resources, and dependencies, proactively identifying and resolving blockers to ensure successful and timely implementations.
• Coordinate change management activities across functional partners, ensuring compliance with firm risk, controls, and regulatory requirements.
• Foster collaboration with stakeholders in Product, Technology, Data, and Design to drive continuous improvement and deliver impactful solutions.
• Monitor product performance and escalate opportunities to enhance efficiency and functional coordination.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in product delivery, program management, or a relevant domain area.
• Proven ability to execute operational management and change readiness activities.
• Strong understanding of delivery processes and continuous improvement methodologies.
• Experience with release management and deployment strategies for platform-wide solutions.

Preferred Qualifications, Capabilities, and Skills

• Proficient knowledge of the product development life cycle, design principles, and data analytics.
• Experience working with digital servicing, client communications, or AI-driven platforms.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.