Services internship
Job Description
POSITION SUMMARY- We are seeking a dynamic motivated individual to join our Service team as a Services Intern. This internship offers hands-on experience in various aspects of service delivery and customer support within our organization. The ideal candidate is customer-focused, adaptable, and possesses strong communication and problem-solving skills.
- Assist in providing frontline customer support through various channels. Address customer inquiries, troubleshoot issues, and escalate complex cases as needed
- Support service delivery processes including scheduling appointments, coordinating resources, and ensuring timely completion of service requests
- Assist in maintaining accurate records and documentation related to service activities, including service request, customer interactions, and service delivery metrics
- Participate in quality assurance activities to ensure service delivery meets established standards and customer expectations.
- Learn about our products and services to provide effective support and assistance to customers.
- Must be pursing a degree in Statistics, Business Administration, Customer Service, or a related field.
- Excellent written and verbal communication skills
- Demonstrated work ethic and detail-orientation
- Strong analytical and critical thinking skills
- Ability and willingness to learn in a fast-paced environment and produce high-quality work
- Collaboration and teamwork
- No special Physical Requirements
- None
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
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