HVAC Wholesale Customer service

Job Description

Job Description

Job Summary

Selling of HVAC parts and equipment to contractors.

Part of the inside sales team, the Counter Sales person performs all sales, operation and merchandising functions within the store showroom and counter sales area.

Positions Essential Functions

Learn and use support materials such as cross reference, technical information, and catalogs to be able to better service customers

Respond to phone or walk-in customer inquiries and orders, providing customer service in regards to all aspects of product such as product specifications, applications, cross-referencing and quoting

Process regular and special customer orders, warranties, and credit returns, completing all appropriate documentation, and process for billing, credit, or other disposition

Accurately maintain a cash drawer, keeping track of cash, credit card receipts and turning in all cash and related receipts to the credit manager on a daily basis

Maintain the showroom, displays and customer courtesy areas. Stock merchandising areas, face shelves, change signage as necessary, remove all litter, sweep all floors, clean counters and restroom.

Identify obsolete or slow moving inventory and bring to the attention of management for disposition

Attend training seminars on products, services and business education in the area of responsibilities

Work as a team player with other staff and communicate in a professional and courteous manner with co-workers and customer alike

Communicate to store management any suggested product additions or deletions and any customer concerns or suggestions they might have for store improvement

Additional Responsibilities

Special projects or duties as assigned by management; however, GD Supply believes that each associate’s contribution should not be limited by the assigned responsibilities. It is therefore our expectation that each associate will offer their services wherever and whenever necessary to ensure the success of our endeavors.

Physical Requirements

Able to lift or move 70 pounds and to be able to stand or walk for long periods while reaching and bending

Qualifications

High School diploma or equivalent

Good communication skills including good phone etiquette, legible handwriting, accurate spelling & grammar

Good listening skills

Good working knowledge of the phone system, computer software and hardware applications

Self-starter with a positive attitude

Ability to work with others and to perform multiple tasks

Ability to work rapidly and accurately with a strong attention to detail

Ability to learn quickly and work with minimal supervision

Inside sales experience or knowledge and experience with related products

Benefits (Eligible employees)

• Medical and dental insurance
• Life insurance
• Retirement benefits
• Paid time off
• Paid holidays

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Experience:

• HVAC/R: 1 year (Required)