Customer Service Representative CSR

Job Description

Job Description

Distributor of pneumatic fastening systems serving the construction and manufacturing trades. Seeking career oriented candidate for an opening on our customer service team. Candidate must possess excellent organizational and communication skills. Responsibilities include all aspects of customer service including in person, email and phone support. Additional responsibilities include order processing and collaboration between company departments to ensure customer satisfaction. Bi-lingual candidates in English and Spanish are preferred however not required. Position offers excellent pay structure, benefits and opportunities for advancement.

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​ Qualifications:

• Previous experience in customer service, sales, or other related fields is preferred
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Strong work ethic with desire to grow
• Career Oriented

FRY Fastening Systems was founded in 1986 and is based in Cincinnati, Ohio. FRY began as a small, one-man operation that was designed to serve the construction and industrial trades. Today, we operate five full service distribution centers to best serve our target markets in the Midwest. With a dedication to customer service, extensive product knowledge and genuine passion for the business, FRY has become an industry leader. We proudly offer the most efficient, cost effective fastening solutions on the market. With customer service a top priority, FRY is dedicated to providing best-in-class service and support - beyond the point of sale.

Company Description

FRY Fastening Systems was founded in 1986 and is based in Cincinnati, Ohio. FRY began as a small, one-man operation that was designed to serve the construction and industrial trades. Today, we operate five full service distribution centers to best serve our target markets in the Midwest. With a dedication to customer service, extensive product knowledge and genuine passion for the business, FRY has become an industry leader. We proudly offer the most efficient, cost effective fastening solutions on the market. With customer service a top priority, FRY is dedicated to providing best-in-class service and support - beyond the point of sale.