QMHA-R - Crisis Dispatch

Lifeways Inc
Oregon, OH

Essential Duties and Responsibilities: (This is not an exhaustive list of all duties/responsibilities. Other duties may be assigned)

  • Screen incoming calls and/or emails from the community, community agencies including local law enforcement, and hospitals
    • Use safety screening tools, open-ended questions/inquiry, complete crisis dispatch form, document each call with appropriate follow-up, route calls to appropriate sources.
  • Provide a variety of case management, skills training, and crisis support services as required for persons with developmental disabilities, severe and persistent mental illness, and chemical dependency.
  • Provide stabilization service and intervention to clients in the least restrictive approach
  • Provide input to staff regarding treatment and discharge planning for clients served by the Crisis team.
  • Arrange services for new clients awaiting placement on treatment team (appointment with physician, nurse, crisis bed placement, etc.).
  • Help facilitate and assist with the transportation of clients.
  • Ability to multitask, manage time, meet deadlines, and remain calm and professional under pressure.
  • Maintain standards of confidentiality of Lifeways’ clients and records.
  • Perform all work duties and activities in compliance with Lifeway’s policies/procedures, Oregon Administrative Rules, OSHA, and HIPAA regulations.


Required:

  • BA degree in social work, behavioral health, or related field.
  • Two (2) years’ experience with individuals with severe for persistent mental illness, or alcohol & drug dependency.
    • OR an equivalent combination of education and experience.
  • Qualification as a Qualified Mental Health Associate (QMHA) through MHACBO
  • Current driver's license.
  • Must pass a criminal background check.


Benefits offered for full-time employment:

  • $3,000 new hire bonus (new hired full-time staff), or $1,500 new hire bonus (new hired part-time staff)
  • Medical Benefits
  • Dental Benefits
  • Vision Benefits
  • Flexible Spending Account
  • Health Savings Account
  • Life Insurance, AD&D - Company Paid
  • Short Term Disability- Company Paid
  • Long Term Disability
  • Supplemental Life Insurance
  • 401K Retirement Plan (Traditional or ROTH) with Company Funded company match up to 6%
  • Retirement and Financial Planning Services
  • Shift differential incentives
  • Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness)
  • We provide professional development to enhance various skills, certifications, and continuing education
  • Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us and have opportunities
  • Paid Time Off (amount depends on years of service)
  • Sick Leave for part-time staff
  • (11) Paid Holidays
  • Tuition reimbursement program
  • Carpool reimbursement
  • Cell phone reimbursement
  • Clinical Supervision
  • Wellness Program reimbursement
  • Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being

Posted 2025-08-12

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