Health - account manager

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

The Conduit Health Partners, Account Manager will be responsible for building relationships and service interactions in select service areas as designated by the organization. They will provide ongoing client account management and will be expected to maintain relationships with clients to encourage new and repeat business opportunities.

Essential Job Functions

• Responsible for all client communications, conflict resolution, and compliance with client deliverables and participates in renewing existing clients’ contracts
• Reviews all major deliverables to ensure quality standards and client expectations are met
• Ensures that client issues are dealt with in an efficient manner, and assures that the service line lead and/or operational managers are promptly included in the active resolution of client issues
• Networks within the region to identify high-opportunity employers, including networking with appropriate business and trade organizations
• Maintains continuous knowledge of account and product status, identifies potential issues and/or opportunities within or related to the products, services, and account
• Maintains detailed documentation of all client interactions
• Communicates with clients to understand their goals and objectives
• Possesses local market knowledge across the organization and within the assigned market

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• RN Licensure - preferred

Education

• Bachelor's degree - Required
• Bachelor’s degree in nursing – Preferred

Work Experience

• 3 years’ experience as Account Manager or similar role (required)
• 1 year of experience as an Account Manager in the respective industry (preferred)

Training

• Salesforce (Preferred)

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• Long-distance or air travel as needed- not to exceed 10% travel.
• General office environment.
• Required to car travel to off-site locations, occasionally in adverse weather conditions.
• Prolonged periods of working alone.

Work At HomeSkills

• Microsoft Skills
• Salesforce
• Budgeting & Financial Acumen
• Analyzing data or information
• Scheduling
• Attention to detail
• Acceptance of authority
• Critical thinking
• Customer service
• Teamwork
• Conflict resolution
• Active listening
• Relationship building

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]