Area Director

Job Description

Job Description

Description:

Company Overview:

Swensons Drive-In Restaurants, LLC was founded in 1934 by Wesley T. “Pop” Swensons in Akron, Ohio. Swensons is a drive-in restaurant providing high quality burgers and milkshakes. We have grown into 20+ drive-in restaurants throughout Ohio. Swensons is looking to grow and strives to be Best in Brand in all we do. We are looking for an experienced multi-unit operator to join our team and manage multiple restaurant locations. This is an exciting opportunity to own and develop an area of Swensons’ restaurants providing mentorship and guidance to General Managers to the Best Today and Better Tomorrow.

Area Directors are leaders in our business and an integral part of our success and the future expansion of our brand. The Area Director supervises and oversees Swensons’ restaurants in a designated geographical area. Successful candidates will have experience managing multi-units, a heart for hospitality, exceptional communication and organizational skills with proven leadership abilities to develop and coach staff. Responsible for aligning locations with Company standards to ensure high quality guest experiences serving the highest quality menu items. The ability to convey expectations effectively and respectfully is required.

Job Highlights

Career Growth – Company growth strategy

Entrepreneurial Spirit

Becoming Best in Brand

Control Your Own Destiny

Benefits

Competitive Salary

Weekly paycheck

Medical, Dental, Vision

Life Insurance, Short-term & Long-term Disability

401k/Roth w/ Employer Match

Vacation

Essential Job Duties:

· Operational partner ensuring our restaurant operations are conducted in a respectful manner consistent with the Company’s core values, mission statement and culture, best practices, compliance and ethical considerations.

· Actively participate in strategy sessions and planning activities for the specified district; set direction/expectations with team based on Company strategies and objectives. Develop district strategies to increase revenue.

· Own the leadership role for all tactical and operational activities in district providing coaching, direction, and oversight for the activities of the staff to execute great guest experience.

· Responsible for financial objectives and managing district budgets effectively.

· Resolution of guest concerns with excellent customer service skills. Participates in the investigation and resolution of guest complaints and feedback in timely manner.

· Coach General Managers to ensure all team members are thoroughly trained according to prescribed programs and that they demonstrate competence. Consistently address performance issues according to Company guidelines.

· Oversee and provide approvals for all people management processes (e.g., hiring, training, compensation, career development, succession planning, promotions, terminations, etc.) within the district. Ensure complete staffing at all levels of stand/field management.

· Responsible for attracting, selecting, and retaining management staff. Recruit, manage and coach managers to support operational success. Consistently develop and ensure manager succession plans are in effect.

· Maintain all standards of excellence in the restaurants in alignment with the quality of the food, friendliness of service, cleanliness of facility and safety of team members and guests to meet or exceed brand standards in every aspect of the restaurants. Lead by example.

· Ensures that team members follow all recipes, procedures, and policies of the company. Responsible for driving guest satisfaction and local stand marketing programs.

· Enforce sanitary practices for food handling, cleanliness and maintenance of kitchen and kitchen equipment. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Ensures equipment operates efficiently and the facility is maintained according to company standards.

· Consistently exhibits the actions/behaviors which best demonstrate the company values; perform all other tasks as directed by the company leadership team and their assigned representatives; always represent Swensons Drive-In Restaurants, LLC as a professional in every aspect of performance.

Working Conditions/Physical Demands:

· Ability to read, write, and communicate verbally and listen attentively to team members, guests & vendors.

· Able to safely respond in emergency situations to avoid imminent dangers to self and others.

· Ability to manage time and ensure responsibilities are met at various locations within district.

· Ability to travel in vehicle from location to location

· Exposure to extreme temperatures based upon variable weather conditions. A significant portion of our operations occur outside in the elements and our operations are year-round.

· Must be able to exert well-paced mobility and reasonable range of motion such as bending, stooping, standing, walking, stirring, lifting to complete physical tasks related to responsibilities for up to ten (10) hours

· Safely transport up to 30 pounds repetitively when required.

· Ability to safely operate blenders, frozen drink machines, grills, fryers, and other kitchen equipment as needed.

· Ability to safely work in an environment that includes wet floors, temperature extremes, and loud noise.

· 2-4 years of Multi-Unit Management in a high-volume restaurant preferably quick service or quick casual

· Prefer 10+ years restaurant experience

· Higher education degree preferred, not required

· A heart for hospitality

· Good oral/written communication as well as facilitation skills

· Strong interpersonal and conflict resolution skills

· Positive, energetic, “can do” attitude

· Exhibit good manners, proper personal hygiene, and work successfully in a team environment

· Must have a valid driver’s license with license being in good standing. Insurance review will be required.

· Must have own reliable source of transportation and be able to travel within district and for required meetings up to 80% of the time. Required to spend up to 60% of the time in the restaurants

· Properly use, safely operate and maintain restaurant equipment including but not limited to grill, freezer and all other cooking equipment

· Flexible work schedule; open to work evenings and weekends when necessary, based on restaurant operations

· Strong math and analytical skills; Financial acumen

· Strong computer proficiency

· Legal right to work in the United States