Continuous improvement lead

Job Summary

The Continuous Improvement Lead will be responsible for leading initiatives supporting organizational efforts to drive continuous improvement. With a strategic and operational focus, the lead will play a crucial role with leading improvement initiatives and the development, deployment and oversight of program and processes, including tools, methods, training, and systems. The lead will be responsible for preparing strategic analysis, developing solutions that drive operational excellence and making recommendations to leadership. The role will involve strong collaboration, as the lead will be leading and serving as a key resource for the business regarding project management leadership/support, analysis and visualization support, best practice development, overall strategy, improvement and implementation, and ongoing review of performance results. This role will have minimal oversight and supervision on a daily basis.

Essential Functions

• Leads strategic analysis in key areas to identify trends and provide data-driven insights and actions
• Independently lead projects, workshops, and/or discussions with all levels of the organization to drive decision making and initiate action
• Initiate improvement strategies that drive continuous improvement and operational excellence performance across highly complex processes and multiple departments
• Lead the development of performance reporting and dashboards, empowering stakeholders to make data-informed decisions
• Lead the implementation of continuous improvement program initiatives, including tools, techniques, and training
• Cultivates and develops strategic working relationships with Manager, Director, VP and SVP levels in the organization.
• Develop crisp, polished, executive-level presentations that can be used to communicate performance and present data and information in a clear, concise, and impactful manner.
• Works collaboratively with key stakeholders to understand the needs of the business and develop action plans that support continuous improvement
• Monitor, measure and analyze process performance on a continual basis to identify data-driven opportunities for improvement
• Analyzes non-conformance trends to evaluate and influence the outcomes of corrective action effectiveness
• Define, monitor, measure and improve organizational metrics for the organization on an ongoing basis
• Continuous evaluation of process, data, timeline effectiveness to provide recommendations on increasing effectiveness of results
• Present information, influence and facilitate discussion with all levels of the organization, including senior leaders to drive action
• Identify, propose, and lead continuous improvement initiatives
• Serve as a peer coach or mentor to other members of the team to build strategy and improvement capabilities
• Ability to lead directly and indirectly people, projects, or initiatives
• Maintain involvement and understanding of high value best practice (internal and external) that are shared with business partners to enhance quality, compliance, efficiency, and safety
• Demonstrates the ability to challenge the status quo and encourage break-through thinking to ensure continuous improvement is implemented in a manner that supports NiSource goals
• Independently research and apply leading continuous improvement and lean methodologies and tools
• This role may require at least 25% travel
  
  

Required Qualifications For Position

• Bachelor's Degree in a discipline related to continuous improvement, business/operations management, data analytics, engineering, or other relevant area
• 4-6 yrs work experience in strategy, continuous improvement, project management, data analytics, operations, finance, or related functional area
• Proven ability to facilitate multiple large and small scale projects/tasks while meeting deadlines with quality
• Ability to conduct workshops, influence decisions and facilitate discussions with leadership and peers.
• Excellent interpersonal, written and verbal communication skills
• Ability to effectively network and build strategic partnerships, both internal and external
• Ability to apply critical thinking and analysis (forward thinking) to work product
• Strong collaboration skills and ability to promote change
• Six Sigma certification or significant experience in continuous improvement
  
  

Preferred Additional Qualifications For Position

• Experience with in PowerBI and data visualization.
• Experience interpreting and communicating advanced data sets and analysis
• Knowledge of utility operations (i.e., gas, electric, construction, engineering)
• Certification in Project Management Professional certification and/or Change Management (PROSCI)
  
  

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

E-Verify

NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away
  
  

Salary Range*:

$93,800.00 - $140,700.00

• The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.
  
  

Posting Start Date:

2025-10-30

Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.