Customer Support Specialist
Company Description
About Us
At Catch Vibe Voice , we specialize in enhancing communication experiences by delivering high-quality customer engagement and support solutions. Based in Cleveland, OH, our mission is to create seamless interactions that help brands connect meaningfully with their audiences. We combine innovation, empathy, and excellence to elevate every client touchpoint—because every interaction matters.Job Description
Job Description
We are seeking a Customer Support Specialist who will serve as the first point of contact for our clients and customers. You will provide outstanding support via phone and email, resolve issues efficiently, and ensure a high level of customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-first attitude.
Responsibilities
Respond to customer inquiries via phone, email, and internal ticketing systems
Resolve product or service issues by clarifying complaints, determining the root cause, and offering effective solutions
Document all customer interactions clearly and accurately
Provide feedback to internal teams regarding recurring issues and customer concerns
Maintain a professional, positive, and empathetic attitude in all customer interactions
Assist with onboarding new customers and guiding them through our service offerings
Collaborate with team members and supervisors to improve the customer experience
Qualifications
Qualifications
High school diploma or equivalent required; associate's or bachelor’s degree preferred
Proven experience in a customer service or support role (2+ years ideal)
Strong verbal and written communication skills
Ability to handle high-pressure situations with professionalism
Proficient in using computers and customer management systems (CRM experience a plus)
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
Additional Information
Benefits
Competitive salary: $56,000 – $61,000 annually
Opportunities for professional development and career growth
Paid time off and holidays
Health, dental, and vision insurance
Supportive and collaborative team environment
Skill-building in communication, problem-solving, and client relations
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