Operations Manager

Summary:

The Operations Manager provides direction and leadership in the operations of the central region's behavioral health residential services. This position will ensure the provision of high-quality services that are delivered in a fiscally responsible manner in accordance with the company's mission, vision, and values. Working with clinical staff, parents/guardians, and stakeholders, the Operations Manager facilitates access to care, program management, scheduling, staff supervision, and addresses barriers.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop departmental goals in cooperation with the Director, Administrator, and members of the Leadership Team that are consistent with company financial, clinical, and strategic initiatives.

• Prepare and adhere to annual budgets for assigned programs while maintaining fiscal oversight on an ongoing and consistent basis. Assures budget goals are attained or communicates to the Administrator the reason for a modification.

• Provide supervision to Residential Managers and other program staff, including ensuring requirements are being met, developing goals and supporting staff to meet those, conducting annual performance evaluations, and providing any disciplinary action as needed.

• Process referrals to accept new clients into services and ensure appropriate intake process and assignment/scheduling of ongoing treatment staff.

• Create, maintain, and report on key performance indicators specific to quality assurance and outcomes in accordance with company financial and strategic initiatives related to respite services.

 • Work closely with the Behavior Analysts/Behavior Specialists for the assigned cases to ensure employees are meeting expectations related to clinical treatment.

• Ensure that everyday activities run seamlessly through the development and implementation of policies, procedures, and systems.

• Keep abreast of local, state, and federal requirements around licensing and service provision. Ensures compliance with all company policies, contract requirements and external state/federal regulations for all center-based behavioral health services.

• Ensure programs and employees are prepared for internal and external surveys, audits, and certification/licensing reviews.

• Facilitate coordination across all locations/areas of the business to maintain quality and consistency in service delivery.

• Maintain effective communication and a positive employee relation climate that encourages the sharing of information and the provision of feedback.

• Ensure adequate infrastructure and allocation of resources to effectively support the day-to-day operations of the program. Acts as a liaison for consistent communication and follow-up with all locations/areas of business/partner organizations.

• Participate in recruiting, interviewing, hiring, and retention of program staff.

• Maintain positive partnerships and effective communication with all stakeholders; engage in problem-solving to increase customer satisfaction as needed

• Work in coordination with the leadership to develop and implement innovative programming.

• Assist program staff in fostering a positive and collaborative team using the agency's 30 Fundamentals as a guideline.

• Responsible for reading and following the employee handbook and all Boundless policies and procedures.

• Responsible for completing and following all training assigned.

• May occasionally transport clients in Boundless vehicle.

• May perform delegated nursing tasks and/or procedures. • All other assigned duties.

Competencies:

• Personnel Management.

• Focus on Needs of Individuals Served.

• Ethical Conduct.

• Flexibility.

• Personal Effectiveness/Credibility.

• Composure.

• Teamwork Orientation.

• Detail Oriented.

Skills, Knowledge, & Abilities:

• Positive team player and energetic professional.

• Strong focus on customer service.

• Strong organizational and time-management skills along with the ability to manage multiple tasks and projects.

• Good judgment and creative thinking skills.

• Demonstrates creativity, flexibility, and the ability to prioritize and problem-solve.

• Demonstrates attention to detail and strong written communication skills in collecting and analyzing data and writing reports.

• Ability to communicate appropriately under varying conditions (considers the environment, people present).

• Exercises discretion in private and sensitive matters.

• Ability to communicate and present self professionally.

• Ability to train others.

Required Education & Experience:

• Must be at least 18 years of age.

• High School Diploma or GED.

• Five or more years of experience in education, social services, behavioral health services, residential, or other relevant operations experience.

• Experience with a variety of funding sources. Preferred Qualifications:

• Have an undergraduate degree in education or a human services field (e.g., health care, social services, psychology, behavioral science, social work, counseling)

• Minimum of two years of supervisory and management experience in the human service or health care industry which includes responsibility for the following functions: performance management, supervision of employees, program services, and financial management.

Experience with compliance and quality initiatives.Required Licensure/Certification:

• Valid Ohio Driver's License with Ohio Bureau of Motor Vehicles; proof of auto insurance.

• No more than 5 points on license.

• Ability to obtain and maintain First Aid, CPR - adult, child and infant, delegated nursing (training will be provided, if not already certified).

• Within 60 days of hire, successful completion and maintenance of the required physical crisis management training(s) and certification(s) applicable to the assigned program.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms.The employee must be able to pass training to become certified to provide physical intervention as needed.

Supervisory Responsibility:

This position is directly responsible for the supervision of staff within the community respite programs (Palmer Donivan, Kimberly Woods MSY, Tollgate MSY, and Forest Hills.

Work Environment:

This job operates in a professional environment. This role may be a combination of remote work, in residential programs, and in the office. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Position Type/Expected Hours of Work:

This is a full-time position, and hours of work and days have flexibility based upon the department needs, but are primarily Monday through Friday, should fall between 9:00 a.m. to 7:00 p.m. Occasional evening and weekend work may be required as job duties demand. Expectation to be on-call at all times and fill in for coverage if none can be found.

Travel:

Travel is regular throughout the central region during the business day; some out-of-the-area and overnight travel may be expected on occasion.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.