Automotive Service Advisor
Description of the role: The Automotive Service Advisor at Infiniti of Akron is responsible for providing exceptional customer service and knowledgeable advice to customers requiring automotive repairs and maintenance. This role requires strong communication skills, problem-solving abilities, and a deep understanding of automotive technology. Responsibilities:
- Greet customers and listen to their concerns regarding their vehicles
- Perform initial vehicle inspections to accurately determine repair and maintenance needs
- Provide detailed explanations of necessary repairs and the associated costs
- Assist customers in scheduling appointments and prioritizing repairs
- Coordinate with the service technicians to ensure timely completion of repairs
- Keep accurate records of customer interactions and transactions
- Maintain a high level of customer satisfaction by promptly addressing any concerns or issues
- Prior experience in automotive service or a related field
- Excellent customer service and communication skills
- Strong knowledge of automotive systems and repairs
- Ability to accurately diagnose mechanical issues and provide appropriate recommendations
- Proficiency in using computerized systems for quoting and invoicing
- Detail-oriented and organized with the ability to multitask
- Valid driver's license
- Competitive compensation package
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Opportunities for advancement within the company
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