Program manager
Job Title: Beta Program Manager
Location: Westminster CO or Dayton, OH Department: Field Systems Trimble Field Systems develops hardware, software and services that connect the site to the office for key industries around the world, including civil construction, surveying, mapping, automotive, marine, utilities and more. Leveraging decades of expertise and a commitment to driving innovative breakthroughs, we offer solutions that solve for today’s most pressing challenges. What You Will Do The Beta Program Manager is a strategic and hands-on leader responsible for the planning, execution, and management of beta testing programs for new or updated products for Trimble’s civil construction division. This role serves as the central point of contact between the product team and external beta testers, ensuring that valuable feedback is collected, analyzed, and integrated into the product development cycle. The manager is a key advocate for the user and plays a critical role in shaping the final product, its successful launch, and overall customer satisfaction.- Program Strategy and Planning:
- Collaborate with product managers, engineers, and designers to define the goals, scope, and success metrics for the beta program.
- Develop a comprehensive beta program plan, including timelines, participant recruitment strategies, communication plans, and feedback collection methodologies.
- Identify and define key testing scenarios and user journeys for the beta program.
- Recruitment and Engagement:
- Design and execute strategies to recruit a diverse and representative group of beta testers, targeting specific user personas and demographics.
- Manage the selection, onboarding, and offboarding of beta participants.
- Create and foster a highly engaged and collaborative beta community, ensuring consistent participation and feedback.
- Actively communicate with testers, providing regular updates, addressing questions, and moderating community forums.
- Feedback Management and Analysis:
- Implement and manage tools for collecting feedback from testers (e.g., surveys, forums, bug tracking systems).
- Regularly monitor and triage incoming feedback, identifying key issues, trends, and feature requests.
- Synthesize qualitative and quantitative feedback into actionable insights and reports for the product and engineering teams.
- Present findings and data-driven recommendations to key stakeholders and leadership to influence product decisions.
- Cross-Functional Collaboration:
- Serve as the primary liaison between the beta community and internal teams, including Product, Engineering, QA, Marketing, and Customer Support.
- Champion the voice of the customer within the organization, advocating for their needs and priorities.
- Work closely with the QA team to validate reported bugs and with the engineering team to ensure issues are prioritized and addressed.
- Program Operations and Optimization:
- Manage the logistics of the beta program, including the distribution and recovery of pre-release hardware or software.
- Continuously evaluate and improve the beta program's processes, tools, and overall effectiveness.
- Ensure all program activities comply with company policies and security protocols, especially for confidential pre-release products.
- Bachelor's degree in a related field (e.g., Business, Marketing, Computer Science, etc.) or equivalent practical experience.
- Proven experience in program management, project management, or a similar customer-facing role, preferably in a technology or software company.
- Strong understanding of the software development lifecycle (SDLC) and product development process.
- Excellent written and verbal communication skills with the ability to articulate complex concepts to both technical and non-technical audiences.
- Experience with community management or building and engaging online communities.
- Strong analytical skills with the ability to collect, analyze, and synthesize data from various sources.
- Exceptional organizational skills and the ability to manage multiple projects simultaneously.
- Experience with beta management tools, project management software (e.g., Jira), and data analysis platforms (e.g., Tableau) is a plus.
- A passion for technology and a deep empathy for the user experience.
Recommended Jobs
Help Desk Technician
Job Summary The Help Desk Technician will provide technical support to ABS internal clients. The Help Desk Technician is responsible for troubleshooting and resolving IT productivity issues. Re…
Mental Health Associate - 5134
margin: 0px;padding: 0px;border-bottom: 1px solid transparent; persons from historically underrepresented groups to apply. We seek applicants who can demonstrate experience working with individuals …
Artificial intelligence consultant
Company : enGen Job Description : JOB SUMMARY This role plays a key role in supporting the team by providing technical expertise and assistance in the implementation of Artificia…
Industrial Electrician - Night Shift
Maintenance electricians maintain facility electrical grid to include repair, troubleshoot, maintain, inspect and adjust complex electrical circuits and controls to provide optimal performance. Respo…
Host/Hostess
Erie Street Pub in Massillon, OH is looking for host/hostess as well as food runner to join our team. Weekend availability a MUST. We are located on 2700 Erie St S. Our ideal candidate is a self-star…
MIG Welder - 3rd Shift - Pay Up To $24/hr
Welder Fitter - 3rd Shift - $23.04/HR Job Description We are seeking a skilled Welder Fitter to join our team on the 3rd shift in Canton, OH. This position involves performing welding tasks, pr…
Line Lead
1st shift Production Line Lead *Understand, follow, and teach process to a team of production workers (4-6 workers) *Read and verify line orders *Run filling machines *Complete all production a…
Experienced Cherry Picker - 3rd shift
Job Description Job Description Top Job Located in Cuyahoga Heights, OH Salary: $17 Cleveland Manufacturing Company always looking for Order Pullers ! Must be able to operate a Electroni…
9-15 Ft Reefer-Vans Owner-Operators
Owner-Operators With Reefer Vans With DOT Needed: 9-15ft Of Space Needed Requirements: ~ Age: 21+. ~ No Rental Vehicles. ~ Not older than 2010. ~ Reefer equipment. ~9-15ft of the cargo…