Customer Service Representative - Northfield Veterinary Hospital

Be the first smile they see. The voice they trust. The heart of our front desk.

At Northfield Veterinary Hospital , we’re more than just a veterinary clinic; we’re a team that leads with compassion, connection, and care. We’re looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

Located between Cleveland and Akron, Northfield offers a small-town feel with quick access to big-city amenities. With Cuyahoga Valley National Park just minutes away, plus plenty of shops, restaurants, and local charm, it’s a great place to build your career and your life.

Why you'll love us:

• Lead with heart - Our full-service hospital offers wellness and preventive care, surgery, dentistry, diagnostics, and palliative support, all delivered by a team that genuinely cares.
• Committed to excellence - With digital radiography, ultrasound, and in-house labs, we’re equipped to do our best work every day.
• Rooted in community - We’ve built strong bonds with the pets and people of Northfield, and we take pride in the trust they place in us.

What you'll be doing:

• Greeting clients with warmth and professionalism, in person and on the phone.

• Scheduling appointments and managing daily workflow.

• Answering questions and providing clear, compassionate client education.

• Maintaining accurate records and updating patient files.

• Supporting the veterinary team with communication and coordination.

• Processing payments and checking clients in and out.

• Helping to ensure a calm, organized, and welcoming lobby experience.

You are...

• A people person who loves to create great experiences from the first phone call to the final tail wag.

• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.

• A master multitasker who stays cool and kind even during the busiest times.

• Tech-savvy and confident navigating digital systems and patient charts.

• Calm, clear, and compassionate, especially when pet parents are stressed.

• Eager to grow your skills in a hospital that values professional development and team culture.

The Perks + Benefits

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match .

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out:

Northfield Veterinary Hospital is proud to be partnered by Encore Vet Group – see what that means for you:

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.