Director of Human Resources and Business Office Manager (Dual Role)

Job Description

Job Description

Ashland Village Assisted Living in Ashland, OH is seeking an organized, professional, and personable candidate to join our team as Director of Human Resources/Business Office Manager.

As the Director of Human Resources/Business Office Manager in our Assisted Living community, you are the hub of daily operations and a key support to residents, families, staff, and leadership. You help ensure the smooth and efficient functioning of the community by overseeing administrative processes, supporting business operations, and maintaining a welcoming, well-organized environment. Your attention to detail, professionalism, and ability to juggle multiple priorities play an essential role in supporting quality care and exceptional resident experiences.

What We Offer

• Competitive pay commensurate with experience

• Excellent Health Benefits (Medical, Dental, Vision)

• 401(k), Flexible Spending Account, & Other Elective Benefits Available

• Paid Time Off (PTO) for Full-Time Employees

• Career Growth Opportunities

What You'll Do

• Serve as the primary point of contact for the community’s front office, greeting residents, families, visitors, and vendors.

• Manage day-to-day administrative and office operations to ensure efficiency and organization.

• Support the Executive Director and leadership team with administrative tasks, scheduling, and reporting.

• Maintain business records in compliance with company policies and state regulations.

• Assist with billing, invoicing, accounts receivable/payable, and other financial processes as assigned.

• Manage office supplies, equipment, and vendor communications.

• Answer phones, respond to inquiries, and route communication appropriately.

• Support compliance efforts, audits, and survey preparation as needed.

• Maintain confidentiality of all resident and employee information.

• Spearhead recruitment efforts to find and hire the best candidates for each role.

• Manage employee onboarding and new hire orientation; Ensure employees are set up for success and that all employment records are maintained in compliance.

• Manage bi-weekly payroll process and ensure all timecards submitted are complete and accurate.

• Support staff and serve as an employee resource to answer questions related to HR matters including benefits, policies, and procedures.

• Prepare and update schedules and daily staffing and ensure adequate staffing ratios.

• Ensure the electronic scheduling system stays up to date to accurately reflect staffing schedule.

• Coordinate employee requests for time off to ensure proper coverage of nursing units.

• Develop and maintain good working rapport with other departments in the center.

• Perform other duties as assigned to support the overall operation of the community.

What You Need

• High school diploma or equivalent required; associate degree or higher preferred.

• Previous experience in an office management, administrative, or business support role required; experience in assisted living or healthcare preferred.

• Strong organizational, time management, and multitasking skills.

• Excellent verbal and written communication skills.

• Proficiency with Microsoft Office and electronic record systems.

• Ability to work independently while supporting a collaborative team environment.

• Professional demeanor with a customer-service mindset.

If you’re looking to join a caring Assisted Living community where your organizational skills and professionalism make a real impact every day, we’d love to hear from you.