Lead Massage Therapist

Job Description

Job Description

Benefits:

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• Paid license renewal
• Annual Wellness Allowance for self-care
• Monthly bonus program
• Competitive compensation packages
• Employee discounts
• Free uniforms
• Paid time off

Schedule / Expected Work Hours:

• Ability to work flexible hours, including evenings, weekends, holidays

Job Summary
The Lead Massage Therapist is responsible for the leadership and mentoring of the Massage Therapy team and assisting the Management in facility needs. Includes same responsibilities as Massage Therapist job summary leading by example. The Lead MT will be responsible for the onboarding and maintaining of brand standards through service flow and protocol, coaching MTs, and assisting with scheduling, goal setting, guest experience, and recovery. Below is a list of essential job duties, but as this is a leadership position, flexibility, and adaptability will be necessary as ad hoc and additional responsibilities will undoubtedly arise.

Responsibilities

• Core Responsibilities: Perform all essential Massage Therapist duties and maintain excellent attendance.
• Brand Ambassador: Represent The NOW with inspiring professionalism and a commitment to an inclusive workplace.
• Leadership Support: Assist management with boutique operations and serve as a liaison between Massage Therapists and the Leadership Team.
• Staffing & Scheduling: Manage time-off requests, provide shift coverage, forecast hiring needs, and participate in candidate interviews.
• Inventory Management: Conduct quarterly inventories of linen and equipment to ensure operational readiness and plan replacements.
• Training & Development: Provide orientations, lead service training for new Massage Therapists, and coordinate team meetings.Continuous Improvement: Collaborate with the Leadership Team by sharing feedback and suggestions for ongoing improvements.

Qualifications

• Experience as a lead and/or trainer Massage Therapist
• Strong communication and coaching skills
• License/certification required in state of practice. Must present a license/certificate during the interview process and maintain it throughout employment if hired.
• Knowledge of Swedish and Deep Tissue Massage and other modalities.
• Excellent guest service skills.

Company Overview
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massages goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massages interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

Company Purpose/Mission
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.

We design our services to be convenient, affordable and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.

Company Values
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.