Sr. Director, North America Operations

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Job Description

An employer is seeking a Sr. Director, North America Operations in the Batavia, OH area. As the Director of North America Operations, you will develop and implement operational strategies, manage site leadership teams, drive performance metrics, and ensure compliance with corporate policies and industry regulations. The Director of Operations plays a critical role in scaling operations, enhancing customer satisfaction, and supporting business growth across all sites. In this role, you will be based in the Afton facility and oversee all daily North American operations to ensure safety, quality, delivery, inventory, and productivity metrics are met.

Reporting Structure - This person will report directly to the VP, Global Operations. You will have two Director level peers (Sr Director, North America & Director, Quality) and 8 direct reports (3 Plant Managers, 3 Value Stream Extrusion Leaders, Manufacturing Leader, and Warehouse/ Logistics Leader. Total org comprised of about 400 people.

Key Responsibilities

• Maintain full site responsibility for the 4 US facilities.
• Functional responsibility for assembly, manufacturing, warehouse, and facilities maintenance.
• Identify overall business needs and develop strategic plans to satisfy those needs.
• Monitor the business performance throughout the year and initiate corrective actions where necessary to ensure the NA operations meets defined goals through metrics and common/best practices.
• Recruit, develop, and mentor site managers and key operational staff.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Ensure standardized processes and policies are implemented and maintained across all locations.
• Drive operational efficiencies through systems improvements, automation, and lean practices.
• Deliver customer satisfaction by continuous development and improvement in on-time delivery.
• Manage and optimize site budgets, P&Ls, and cost structures.
• Collaborate with finance to ensure accurate forecasting and resource allocation.
• Establish, track, and report on KPIs for all sites (e.g., safety, lead time, costs, OTD, quality, productivity).
• Analyze operational data to identify trends, areas for improvement, and best practices.
• Maintain a customer-centric approach by regularly evaluating service quality across sites.
• Implement initiatives to enhance satisfaction, retention, and brand loyalty.
• Monitor the business performance throughout the year and initiate corrective actions where necessary to ensure the NA operations meets defined goals through metrics and common/best practices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills And Requirements

• 8+ years of senior operations management roles with total org consisting of over 200+ people
• Bachelor's degree with engineering or business related focus
• Previous experience leading and managing world class machine shop and low volume, high mix assembly operations environment
• Strong working knowledge of Lean manufacturing and Operational Excellence principles
• Multi-Site Experience is Essential
• Manufacturing/ Industrial/ Machining industry experience - Technical understanding of the design and manufacturing of highly engineered industrial products will be highly beneficial

If you have questions about this posting, please contact [email protected]