DPS-Service Desk3 (SD3) | Onsite

Job Description

Job Description

Position: Service Desk Analyst (Desktop Support Specialist)

Location: Columbus, OH (100% Onsite)
Duration: 12+ Months Contract
Client: State of Ohio – Ohio Department of Public Safety (ODPS)

Position Overview

The State of Ohio is seeking a highly skilled Service Desk Analyst to support desktop infrastructure, end-user services, and technology modernization initiatives. This role will be responsible for maintaining and optimizing the desktop environment, troubleshooting technical issues, automating support processes, and implementing new technologies to improve operational efficiency. The ideal candidate will possess strong desktop support experience, Active Directory administration skills, PowerShell scripting expertise, and a customer-focused approach to technical support.

Key Responsibilities

• Provide advanced desktop support and technical assistance for end users in a Windows-based enterprise environment.

• Administer and support Active Directory, including user account management, authentication, authorization, and identity/access management.

• Troubleshoot hardware, software, operating system, and connectivity issues using a structured problem-solving approach.

• Develop and maintain PowerShell scripts to automate administrative tasks, system management processes, and Active Directory functions.

• Utilize SCCM (System Center Configuration Manager) for software deployment, patch management, operating system imaging, and endpoint administration.

• Support desktop modernization initiatives and implement new technologies to improve system performance and user experience.

• Analyze technical issues, identify root causes, test solutions, and successfully implement changes into production environments.

• Assist with network troubleshooting involving DNS, DHCP, TCP/IP connectivity, and related networking tools such as Ping, NSLookup, and Netstat.

• Learn and support Varonis and other tools used for auditing, managing, and securing Active Directory, NTFS permissions, and unstructured data.

• Document support procedures, technical solutions, and operational processes.

• Collaborate with technical teams, business stakeholders, and end users to resolve issues and improve service delivery.

Required Qualifications

• Experience providing enterprise-level desktop support and end-user services.

• Strong knowledge of Active Directory Users and Computers (ADUC), identity management, authentication, and authorization processes.

• Hands-on experience with SCCM 2012 or newer versions.

• Experience creating and maintaining PowerShell scripts (version 3.0 or higher) for automation and system administration.

• Solid understanding of Windows desktop operating systems and Microsoft technologies.

• Knowledge of networking fundamentals, including DNS, DHCP, TCP/IP, and connectivity troubleshooting.

• Ability to automate, streamline, and improve operational processes through scripting and technology solutions.

• Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues.

• Excellent customer service and communication skills with a focus on user satisfaction.

Preferred Qualifications

• Experience supporting enterprise desktop environments within government or large organizations.

• Experience with Varonis or similar auditing and permission management tools.

• Knowledge of NTFS permissions, file security, and data governance practices.

• Experience training or mentoring others on desktop support tools and technologies.

Required Soft Skills

• Strong verbal and written communication skills.

• Excellent collaboration, negotiation, and stakeholder management abilities.

• Ability to work independently and within cross-functional teams.

• Strong organizational, analytical, planning, and decision-making skills.

• Proven ability to prioritize work effectively and meet project deadlines.

• Strong leadership and facilitation skills with a customer-focused mindset.

Interview Process

• Initial 15-minute Microsoft Teams screening.

• Final onsite interview with Ohio Department of Public Safety leadership team.

Work Schedule: Full-time onsite at 1970 West Broad Street, Columbus, OH.

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Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

Company Description

Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA

Company Description

Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA