Benefits Claim Processor

Benefits Claims Processor-Benefits

• Do you have the drive to deliver the highest quality customer service?
• Do you want a position with a hands-on role in helping our members with their benefits?
• Do you have a love of diving into details, doing detailed analysis of data, and problem-solving?

We may have the perfect position for you!

In this position, you would be the subject matter expert for determining, reviewing, and verifying our member's eligibility for Disability, Survivor, and Service Retirement benefits. Using Chapter 145 of the Ohio Revised Code, you would complete benefit calculations, answer benefits questions, and manage benefits updates. You would also perform account maintenance and provide high-quality solutions to customer service requests, among other duties.

Click here for Disability Benefits .

Click here for Service Retirement Benefits .

Click here for Survivor Benefits .

What makes you successful?

• A team player mentality with a strong sense of self-motivation and a customer service-oriented attitude
• Excellent problem solving and analytical skills
• Strong written and verbal communication skills
• The ability to empathize and be compassionate when delivering both good and hard messages.
• Ability to be flexible, adaptable and have an excellent sense of accountability.

What you'll bring

• A high school diploma or GED
• One of the following:
• At least 2 years of experience in a claims processing center or customer service center or
• At least 1 year of experience as an OPERS Member Services Representative
• Basic MS Word, Excel, and Outlook skills along with strong keyboarding skills is needed
• Demonstrable knowledge of the OPERS Benefits Division, OPERS Administrative rules and the Ohio Revised Code - Chapter 145 is a plus.

What OPERS offers

• A collaborative atmosphere with team members who are very knowledgeable and want to see you succeed
• A comprehensive compensation package that includes a competitive starting salary of $22.91/hour, with room to grow!
• Excellent benefits and programs designed to support your personal well-being
• Professional growth through development opportunities and continuing education
• Pension plan plus 457(b) retirement account with company match opportunity
• Onsite fitness center, cafeteria and free onsite, covered parking
• Generous time off and sick leave policy as well as 12 paid holidays each year
• The opportunity to work in a hybrid environment of only 2 days per month onsite in our OPERS offices.
• Must live within commuting distance of Columbus, Ohio

Application deadline information

• Accepting applications internally and externally beginning January 4th through January 16th.

Who we are:

Since 1935, OPERS has provided security and peace of mind to Ohio's retired public workers and their families by offering retirement, disability, and survivor benefit programs for public employees. Our office is in downtown Columbus, minutes from the historic German Village neighborhood and the bustling Short North District. Columbus is a city that never stops innovating, thriving, or shaping tomorrow and those attributes align perfectly with our core values. At OPERS, we never stop working for our members and investing in their futures.

As OPERS associates, we make a difference in our members' lives from the moment they join the Plan, throughout their careers and well into retirement. When you join the OPERS family, you become part of a dynamic, diverse community that shares a passion for serving others. And you'll become a member too - the work we do as OPERS associates directly impacts our own futures.

Build your career by joining the largest state pension fund in Ohio, which proudly services over 700,000 public employees and retirees. Benefit from a competitive Total Rewards Package that includes access to financial and personal wellness tools and resources. Apply today to join our team!