Product Delivery Manager, Vice President - Employee Help

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in the Employee Help and Advisory team within the Employee Experience organization, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Your role will involve leading cross-functional teams to drive innovation and streamline processes, ensuring that every product delivery is executed with precision and excellence. You'll leverage your expertise in Agile methodologies to foster a culture of continuous improvement, while building strong relationships with stakeholders to align on strategic goals. With a focus on customer satisfaction, you'll be instrumental in shaping the future of product delivery, creating experiences that resonate with users and set new industry standards.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Develop and nurture strong relationships with product team and partners to gain a deep understanding of their business objectives and success criteria
• Form a deep working-level knowledge of the products we support and the end-users needs and expectations
• Coach and mentor the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Proficiency in Agile methodologies and tools (e.g., Jira), product management software, and data analysis.
• Strong organizational skills with the ability to manage multiple delivery streams concurrently
• Excellent communication skills, with the ability to convey complex delivery information to diverse audiences
• Strong problem-solving skills, with the ability to identify issues and implement practical and efficient solutions.
• Exceptional interpersonal skills, with a strong emphasis on customer satisfaction and relationship building.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics.
• Proven ability to drive roadmap planning, capacity planning, and budgeting.
• Skilled in facilitating product definition and planning workshops.
• Certification in Agile delivery methodologies, such as Certified ScrumMaster (CSM) or Agile Certified Practitioner (PMI-ACP).
• Experience in partnering with various product partners, including tech, QA, product, change management, release management, platform owners, and channel partners.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans