Senior Warehouse Operations Manager

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

Our Global Distribution teams are part of our greater lululemon Supply Chain

organization. This team supports lululemon’s overall purpose by ensuring we are

fulfilling our products to our guests through our various channels including our retail

stores and ecommerce. Reporting to the Director of Distribution Operations, the Senior

Warehouse Operations Manager is responsible for overseeing all DC operations for a

particular shift/department within a campus. They lead their DC operations teams,

ensuring efficient DC operations and SLA attainment, all while hitting their key safety,

service, quality, and cost goals plus driving employee engagement and enhancing our

culture and employee experience. The Senior Warehouse Operations Manager

contributes to the annual business plan and manages to a budget that effectively

allocates resources to meet and exceed financial and business objectives. They act as

a coach to the Warehouse Operations Managers on their development to build their

talent pipeline. They do this by actively developing their people through vision and

goals, coaching and feedback.

core responsibilities

• Directs and oversees all aspects of a building shift or a significant department(s)

within a large building - example: may run large volume E-commerce

department, or night shift.

• Supports the Distribution Center Director in creating and implementing operating

and strategic plans to drive continuous improvements.

• Effectively helps to set and manage the annual budget to meet or exceed set

targets.

• Responsible for Anaplan inputs for Network Planning: weekly SI updates to the

Project Management group, feedback, and input to engineering on labor

Internalstandards for process improvements, ensuring performance management is

occurring and consistent.

• Responsible for approving labor and workforce planning for Warehouse

Operations Manager’s department.

• Responsible for all aspects of talent management for their salaried direct reports

and their results including hiring, training, annual review process, performance

management, development and coaching, engagement, off boarding and

rewards and recognition.

• Identify, hire, develop, and manage talent, including building and delivering

succession planning across the building shift or department.

• Responsible for partnering with Health and Safety and Asset Protection and

People and Culture on employee concerns for their direct reports that require

escalation.

• Responsible for effective communication flow to Warehouse Operations

Managers.

• Responsible for collaboration with all support teams - Health and Safety, Asset

Protection, People and Culture, Engineering, IT, Logistics, Network Strategy,

Quality, Logistics, Labor Planning, etc.

• Responsible for large scope Strategic initiatives and projects within the scope of

building shift, large department, or building.

• Responsible for continuous improvement with the scope of building shift, large

department, or building.

• Responsible for strategic initiatives outlined from the Project Management group.
• Implement, teach and lead lean methodology to drive operational efficiency.
• Approves Warehouse Operations Managers expenses.
• Supports with annual DC compensation review.
• Supports with labor law and health and safety compliance for their area.
• Supports Director with developing the facility strategy and multi-year roadmap.
• Supports with communicating process alignment between N. America DC

locations.

• Supports with presentations to S. Leadership (Directors, VP, SVP and SLT).
• Supports with accounts payable invoicing.
• Champions and leads through lululemon’s IDEA (Inclusion, Diversity, Equity and

Action) initiatives and values.

qualifications

• 7-10 years of leadership experience in a Distribution Center or similar

environment - preferably in a fast paced, high growth environment.

• 5 years of direct people management experience of hourly and salaried

employees.

• Bachelor’s degree preferred in Engineering, Supply Chain, Logistics, Operations

or relevant on the job years of experience.

Internal• Proficient in Microsoft Office Suite, Warehouse Management System and Labor

Management System experience preferred.

• Strong understanding of cross-functional departments and ability to work with

partners across fulfillment on solutions.

• Ability to lift up to 50lbs frequently.
• Ability to maintain a safe work environment.
• Flexible and adaptable with schedule which could include nights, working

required holidays, some weekends with occasional after-hours requirements and overtime.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in USA is required for this role.

Please note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of employment visa at this time for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $144,100 - $189,100 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In-Person

In-person collaboration and office-based work is necessary and important for this role. Work is performed onsite, 5 days a week, depending on role requirements.

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