Customer Service Representative

Customer Service Representative (Part-Time)

Blades of Grass Landscaping – Lorain County, Ohio

Blades of Grass Landscaping is seeking a professional, organized, and customer-focused Customer Service

Representative (CSR) to support our growing operations. This role serves as the first point of contact for

customers, ensuring a positive experience while supporting daily scheduling and administrative functions.

This position is designed to complement the Office Manager / Marketing role by handling front-line

communication and routine administrative tasks—allowing leadership to remain focused on strategy,

marketing execution, and operational oversight.

Position Details

• Schedule: Part-Time, 25–30 hours per week

• Hours: Monday–Friday, 8:00 AM – 1:00 PM (hours may vary based on workload and season)

• Pay Rate: $20.00 per hour

• Location: Office-based (Lorain County, OH)

Benefits

• Paid Holidays (eligible holidays)

• Paid Time Off

• Stable weekday schedule

• Supportive, team-oriented work environment

Primary Responsibilities

Customer Communication & Front-Line Support

• Answer inbound phone calls professionally and courteously

• Respond to customer emails, voicemails, and text messages promptly

• Provide accurate information regarding services and scheduling

• Log customer requests and concerns clearly for follow-up

Scheduling & Daily Operations Support

• Schedule and coordinate routine service appointments

• Enter job notes and service requests into the CRM system

• Communicate schedule changes to customers and field teams

• Assist with seasonal increases in call volume

Administrative & Office Support

• Maintain accurate customer records and documentation

• Assist with invoice questions and payment processing

• Monitor and respond to the company’s general inbox

• Support daily office workflows and organization

Team Support & Role Alignment

• Support the Office Manager by handling routine communication and administrative tasks

• Escalate complex issues to management as appropriate• Follow established systems and procedures for consistency

This role does not include marketing strategy, campaign creation, social media management, website

updates, payroll, or financial reporting. These responsibilities remain with the Office Manager / Marketing

position.

Why Work at Blades of Grass Landscaping?

At Blades of Grass Landscaping, we believe excellent customer service starts with a well-supported team.

We are a locally owned company that values professionalism, accountability, and teamwork.

You’ll enjoy a consistent weekday schedule with evenings and weekends free, paid holidays and paid time

off even in a part-time role, clear expectations, and a respectful work environment where your role truly

matters.

Qualifications

• Strong verbal and written communication skills

• Professional phone etiquette and customer-first mindset

• Strong attention to detail and organizational skills

• Comfort with computers, email, and CRM systems

• Ability to multitask in a fast-paced environment

• Service-industry or landscaping experience is a plus, but not required

Blades of Grass Landscaping is an equal opportunity employer.