Plumbing & Drain Service Technician

Anderson Heating, Cooling & Plumbing is looking for a Residential Service Technician for Plumbing and Drain to service and repair residential plumbing and drain systems. In this hybrid role, it will give you the opportunity to grow your skills in residential plumbing and sewer and drain maintenance and repair.

Why You’ll Love Working at Anderson:

• Comprehensive Health Benefits – Starting Day One:
  • Affordable, High Quality Health Care options (company pays 70%)
  • Dental & Vision Insurance
  • Company subsidized Health Savings Accounts
  • Employer-Paid Basic Life and AD&D Insurance
  • Employer-Paid Short- and Long-Term Disability Insurance
• Consistent, Year-Round Work – We keep our teams busy in every season
• 401(k) with Significant Company Match – Plan for your future while you build your career
• Fully Stocked Company Vehicles -  So you can focus on the job and get started quickly
• Paid Time Off  – Including holidays, floating holidays, and PTO
• Company-Provided Tools, Uniform, and Tablet
• Employee and Family Discounts
• Apprenticeship Programs and On-the-Job Training – Learn quickly and grow your career
• Trades License Incentive Payout Program – Earn cash incentives for achieving key licensing milestones! We recognize the value of your hard work and investment in professional growth—when you obtain or upgrade your trade license, you’ll receive a financial reward for your accomplishment
• Positive, Team-Focused Culture

Position Overview:
This hybrid Drain Technician and Service Plumber is responsible for temporarily restoring flow to customers' home drain lines and generating leads for our Sewer team while also utilizing their plumbing experience to service and repair residential plumbing systems. This role requires daily interaction with multiple customers and participation in an on-call duty rotation to meet the needs of after-hours calls. The goal is to ensure high-quality workmanship and customer satisfaction, providing comprehensive solutions to meet the home repair needs of the clients.

Your Day-to-Day:

• Locate blockages and temporarily restore flow to home drain lines.
• Utilize plumbing experience to service and repair residential plumbing systems, including tanked and tankless water heaters.
• Educate customers on better practices to care for their sewer and plumbing systems.
• Convert jobs into leads for the Sewer Sales team to develop long-term service options for clients.
• Establish and maintain customer rapport to ensure the highest levels of customer satisfaction.
• Provide comprehensive solutions to customers, assisting them in making the best decisions for their homes and families.
• Collect client information and maintain accurate interaction notes.
• Inform customers about company perks like memberships and financing options.
• Collect payment for completed work, providing necessary documentation to the customer and the company.
• Participate in all required company trainings and meetings.
• Serve on an on-call duty rotation.
• Travel to customer homes.
• Perform other duties and responsibilities as assigned.

What Does It Take?

• Minimum of 3 years of plumbing, sewer and/or drain experience.
• Service system experience preferred.
• Ability to service tanked and tankless water heaters.
• Effective interpersonal communication skills.
• Strong mechanical aptitude and troubleshooting abilities.
• Must possess a valid driver’s license.

About Anderson:
Anderson Heating, Cooling & Plumbing was formed in 1982 by Roy Anderson. Since its inception, the company has had one goal in mind- to be the best residential plumbing, heating, and cooling services company in Lake County and its surrounding communities. The team at Anderson Heating, Cooling & Plumbing is comprised of honest, hard-working people, from our office staff to our certified plumbing, heating, and cooling technicians.

Join Our Team:
If you're seeking a company where your work is valued, where you're treated like family, and where there's ample opportunity for career growth, Anderson Heating, Cooling & Plumbing is the place for you. Apply now and become part of a team dedicated to providing exceptional service and building lasting relationships with our customers. 

Don't miss this opportunity to join a winning team! Apply now and start your journey with Anderson Heating, Cooling & Plumbing.

EEOC statement: Anderson Group Holdings and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.