Web Content & Communications Manager (Administrative Staff) - 20067777

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What You’ll Be Doing

About the Role

We are seeking a dynamic Web Content & Communications Manager to lead the creation, management, and distribution of content across BWC’s digital platforms, including our public website, intranet (The Hub), and social media channels. This role is critical in shaping BWC’s online presence, ensuring compliance, and driving engagement through strategic communication initiatives.

Key Responsibilities

• Web Strategy & Governance
  • Develop and implement policies, standards, and procedures for BWC’s website and intranet.
  • Conduct long-range planning to align web initiatives with organizational goals.
  • Ensure ADA compliance across all digital platforms.
• Content Management & Analytics
  • Oversee content creation and distribution for web, intranet, and social media.
  • Lead and support division content authors; establish statewide strategies for web technology.
  • Monitor and analyze web traffic using tools such as Google Analytics, PIWIK, and Acquia; provide actionable insights.
• Collaboration & Leadership
  • Act as liaison between Communications, IT, and other divisions to coordinate decisions and standards.
  • Supervise assigned staff, including performance evaluations, training, and development.
  • Partner with HR, Labor Relations, and Payroll on personnel matters.
• Visual Communications Oversight
  • Direct the Visual Communication Program to ensure consistent branding across all media.
  • Collaborate with design teams using tools such as Adobe Creative Cloud and Microsoft Office Suite.
• Content Creation & Event Support
  • Write and edit promotional and informational materials for internal and external audiences.
  • Support BWC events with editorial and communication services.
  • Contribute articles for The Hub and draft stakeholder communications.
    

Qualifications

• Proven experience in web content management, digital communications, and policy development.
• Strong knowledge of ADA compliance standards for web platforms.
• Proficiency in analytics tools (Google Analytics, PIWIK) and content management systems.
• Familiarity with Adobe Creative Cloud and Microsoft Office Suite.
• Excellent leadership, communication, and project management skills.

Major Worker Characteristics

Knowledge of Ohio Bureau of Workers Compensation ( BWC) policies & procedures,* Ohio Ethics Law,* audio/visual concepts & techniques; workforce development; public relations; written, print & electronic (including social media) communications technology & techniques; supervisory principles & techniques; computer environment system hardware & software; electronic data processing (e.g. HTML, CSS).

Skill in operation of personal computer; applicable software packages (e.g. Microsoft Office Products Word, Excel, PowerPoint & SharePoint; Adobe Creative Cloud Apps), PiWik, Acquia, Innovate Ohio Platform (IOP)* analytical & research skills; creative thinking & conceptualization; good verbal & written communication skills; active listening.

Ability to function in fiduciary capacity**; deal with many variables & issues from external & internal communications environment & determine specific action.

(*) Developed after employment.

Unusual Working Conditions

• This position is overtime exempt.
• THIS POSITION IS UNCLASSIFIED PERSUANT TO ORC 124.11(A)(9).
• Position requires travel; therefore, persons occupying this position must provide their own transportation and/or legally operate a state-owned vehicle.
• The final external applicant selected for this position will be required to submit to urinalysis prior to appointment to test for illegal drug use. An applicant with a positive test result will NOT be offered employment.
• The final applicant for this position must submit to and pass an extensive background check by the Ohio State Patrol prior to appointment.
• WEATHER ESSENTIAL EMERGENCY EMPLOYEE

Organization

Workers' Compensation

Agency Contact Name and Information

BWC Human Resources, [email protected]

Unposting Date

Ongoing

Work Location

William Green Building

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

Based on experience, not to exceed $39.42/Hr.

Schedule

Full-time

Work Hours

8:00 - 5:00

Classified Indicator

Unclassified

Union

Exempt from Union

Primary Job Skill

Business

Technical Skills

Communications

Professional Skills

Attention to Detail, Decision Making, Organizing and Planning, Verbal Communication, Written Communication

Agency Overview

A Little About Us:

With roughly 1,500 employees in 7 offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.

For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.

Our Culture

BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society’s impact on our services and workplace, and learn about how different perspectives can improve leadership skills.

Our Vision

To transform BWC into an agile organization driven by customer success.

Our Mission

To deliver consistently excellent experiences for each BWC customer every day.

Our Core Values

One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.

What Our Employees Have To Say

BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:

• BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
• I have worked at several state agencies and BWC is the best place to work.
• Best place to work in the state and with a sense of family and support.
• I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
• I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.