Front Office Coordinator

Job Description

Job Description

Front Office Coordinator (FOC)

Are relationships important to you? Do you thrive in providing a great experience? Do you enjoy a structured work environment where your desire to be accurate, thorough, and complete is appreciated and valued? Are you the person who always wants to learn more about your area of expertise, so you can do your work at a high level of excellence - providing impact with a smile and a servant heart?

If this is you, we are looking for a Front Office Coordinator to join our team to assist in achieving a consistent experience for our organization and those we serve.

About Moorehead Dentistry

The Moorehead Dentistry team acts with joy, compassion, integrity, and excellence. We serve our communities with an exceptional dental experience. We have a niche - the team is dedicated to caring for patients who have had previously unpleasant dental experiences. Our goals are bold, so we support each other to achieve them. We are willing to have tough conversations with each other to nurture an environment of excellence. As we work, we share learning and progress, and are careful to include the patient in decisions concerning their care.

About the position

As Front Office Coordinator, you’ll play an important role as the first face our patients see at the office. The FOC coordinates the patient’s appointments and experience. Reporting to the Office Manager, you’ll provide support and coordination for the patients and the practice team. The FOC must maintain confidentiality with sensitive information, can work on multiple tasks simultaneously, and is highly adaptable.

Responsibilities

• Answering patient phone calls, scheduling patient appointments, facilitating patient check in and check out processes including taking payment
• Utilizing patient management software to manage patient & insurance info and ensure confirmed patient appointments.
• Support business goals by scheduling appointments effectively and supporting the practice revenue objectives.
• Follow and demonstrate commitment to Moorehead Dentistry policies, professional expectations, clinical service excellence, and outstanding patient service.
• Other duties as assigned.

Qualifications

• High school diploma is required
• Previous dental or medical front office experience preferred
• Strong ability to organize information and keep track of steps completed in a process
• Friendly Customer Service with experience making professional phone calls
• A heart to care for the patients that we serve
• Self-motivated while be able to handle and account for specific tasks
• Ability to multi-task between phone calls, data entry, and patient interaction
• Handles fast paced environment with unwavering customer service
• Experience in software including: Microsoft office suite, Windows Mail, Internet Browser, Digital Scanner, Open Dental or similar software such as Dentrix, Eaglesoft or other healthcare patient management software
• Experience with a digital (VOIP) phone system is a plus
• Exceptional organizational skills and impeccable attention to detail
• High degree of professionalism in dealing with diverse groups of people

Position Details

This is a non-exempt position with an hourly range of $18-24 per hour. Moorehead Dentistry offers pay rates aligned with experience and skills. This position will work out of the Blue Ash, Ohio, office. Hours for this role are Monday, 7:30am-4:15pm, Tuesday – Thursday, 7:30am-5:15pm.

Monday 7:30-4:15, Tuesday 7:30-5:15, Wednesday 7:30-5:15, Thursday 7:30-5:15