IT Support Technician - Akron

Roetzel & Andress has a new position for an IT Support Technician in our Akron, Ohio location. We are a dynamic firm with a positive work environment that offers competitive compensation and excellent benefits.

Position Summary: The IT Support Technician delivers both hands-on and remote technical assistance, supports user training, and ensures consistent, high-quality IT service across the organization. Reporting directly to the Manager of Support Services, this role interacts with staff and partners at all levels and provides support to a geographically dispersed team. The technician also contributes to firm-wide IT initiatives and may travel periodically to other Roetzel office locations.

Key Responsibilities:

• Respond to support requests via phone, email, and ticketing system.
• Provide on-site and remote technical support for PCs, mobile devices, telecommunications, and software applications.
• Support Microsoft Office 365, Windows 10/11, and firm-specific applications.
• Troubleshoot and escalate complex technical issues as needed.
• Participate in 24/7 on-call rotations and provide overflow support for other regions.
• Assist with server and infrastructure management tasks.
• Maintain vendor relationships for printers, copiers, and facility-related equipment.
• Document procedures and contribute to the IT knowledge base.
• Deliver clear, step-by-step instructions to users and technical guidance to regional office managers.
• Support AI-enabled tools and workflows by assisting users with setup, troubleshooting, and best practices for productivity-enhancing AI applications. (Microsoft Co-Pilot)

Qualifications:

• Associate's degree in IT or a minimum of 5 years of relevant IT experience.
• Strong passion for problem-solving and customer service.
• Proven troubleshooting skills for PCs, printers, copiers, software, and mobile devices (iPhone, Samsung).
• Proficiency in Windows 10/11 and Microsoft Office 365.
• Experience with imaging, software installations, and ticketing systems.
• Strong organizational, communication, and follow-up skills.
• Ability to lift and move computer equipment.
• Experience managing vendor relationships.
• Field technician experience in satellite locations (preferred).
• Prior experience in a law firm environment is preferred.

The candidate must also pass a background check as a condition for employment.

Competitive compensation and excellent benefits. Roetzel & Andress is an Equal Opportunity Employer.

Roetzel & Andress maintains a policy of non-discrimination and inclusion with respect to all employees and applicants for employment. All decisions as to employment with the Firm are governed solely on the basis of merit, competence, and qualifications, and are not influenced or informed in any manner by the employee’s or applicant’s race, color, religion, sex, age, national origin, ancestry, disability, marital or parental status, sexual orientation, gender identity, military status, veteran status, or any other basis prohibited by statute.

Roetzel & Andress LPA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Click the link below for details in English and Spanish.

Please respond with a cover letter and resume.