Clienteling Coordinator (CRM)
Clienteling Coordinator
Qualifications:
- Previous retail experience.
- Good understanding of luxury business, customers, competitors, and products.
- Data Driven.
- Strong client focus.
- Team/people management.
- Problem-Solving, proactivity, and empathy.
- Passion for luxury and creative culture.
- Detail oriented, organized, and professional.
- Excellent communication and interpersonal skills with a proven ability to communicate effectively.
Responsibilities:
- Support, mobilize & inspire a community of clienteling experts/ambassadors, across our store to elevate our ability to bond with clients and enhance the offered experience.
- Set up a Clienteling mindset in-store.
- Train associates on the CRM.
- Develop and ensure a Clienteling routine in all stores.
- Track the store’s Clienteling performance and meet with Management on deliverables.
- Clienteling for special store events-drive event traffic.
- Confirm all pertinent contact information is captured in the ARMS software program.
- Alert associates on inactive clients thru multi-channels to renew interest in the brand.
- Hours M-F 9a-5p.
- 401K, Health/Dental and more EOE.
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