Collections Specialist

The Collections Specialist will work with our Litigation & Disputes team to oversee the collections activities for a major client. Primary responsibilities include calling opposing parties to discuss unpaid balances, working with the internal team on offer proposals and communicating offers to the business. The ideal candidate will have 2+ years of collections experience with a solid knowledge of commercial credit and collection laws, and strong negotiating and professional communication skills.

Where You'll Work

The Collections Specialist is an hourly non-exempt position and will work onsite at our Columbus, Ohio office.

What You'll Do

• Regularly call opposing business parties to discuss unpaid balances (approximately 90% of your day).
• Work with the internal team to negotiate offer proposals with opposing parties and clients.
• Plan, evaluate, implement and continuously improve all aspects of credit and collection functions and processes.
• Assist in formulating and achieving collection objectives.
• Ensure professional relationships are established and maintained with clients, vendors, and opposing parties.
• Directly interact with selected clients to resolve receivables delinquencies.

What We’re Looking For

• Minimum of an associate’s degree in accounting (or business-related field) preferred.
• Two or more years of collections agency experience is preferred but not required.
• Strong negotiating skills with a solid knowledge of commercial credit and collection laws.
• Demonstrated interpersonal skills to communicate effectively with a variety of vendors, clients, opposing parties, and colleagues.
• Intermediate experience using Microsoft Office Suite is required.
• Must possess a strong attention to detail with excellent time management and organizational skills.

Who We Are

We’re not just another law firm - we’re something different. At Shumaker, our professional staff are the backbone of our success, providing the essential support that enables our firm to thrive. From operations and finance to marketing and technology, our team members enjoy a collaborative, people-first culture where their contributions truly make an impact. As one of the 200 largest law firms in the United States, we’re looking for talented professionals who want to grow their careers and be part of a firm that values dedication, teamwork, and innovation.

Physical Requirements

• Sitting frequently, six out of eight hours per day. Sitting position static for up to one half hour at a time.
• Lifting and carrying up to 10 pounds occasionally, up to one hour per day.
• Bending and stooping occasionally, up to one half hour per day.

We are committed to providing reasonable accommodations to individuals with disabilities to ensure equal access to employment opportunities. If you require accommodations during the application or interview process, please let us know.

Notice to Recruiters: We are not accepting outside recruiter applications at this time. If you have any questions, please reach out to Colleen Miller, Director of Recruitment at [email protected]. Kindly do not contact attorneys or other employees directly.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.