Account manager

Why Securitas?

Growth is not just a possibility here—it’s a guarantee for those who show dedication, drive, and uphold our core values. We are seeking an Account Manager ready to lead, manage key projects, and ensure top-tier security service delivery at our client site in Lima, Ohio.

If you are ready to take on this challenging and rewarding role in a performance-driven culture of purpose, execution, and belonging, we want to hear from you.

Compensation and Benefits:

Securitas offers a starting salary of $56,160 which is $27 per hour in addition to a full benefits package that includes:

· 401(k) Retirement Plan

· Employer-Provided Medical Insurance

· Dental & Vision Coverage

· Company-Paid Life Insurance

· Optional Voluntary Life and Disability Insurance

· Paid Time Off (PTO) for Vacation and Sick Leave

· 10 accrued vacation days, 4 floating holidays, and 6 sick days

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Securitas plays an essential role for our clients and in society. The Account Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

As an Account Manager you will be performing a variety of management functions for assigned accounts; while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you.

With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

Responsibilities:

· Manage daily Security Officer staffing requirements across six posts, ensuring coverage in manufacturing areas, truck gates, lobby areas, dispatch office, and alarm panel operations.

· Respond to after-hours call-offs and ensure operational continuity.

· Oversee scheduling, payroll, and staffing logistics to meet operational needs.

Team Leadership & Training:

· Lead and mentor a team of security officers and shift supervisors, ensuring continuous training and development.

· Conduct regular briefings and ensure all staff are aligned with site requirements and client expectations.

Client Relations & Policy Management:

· Serve as the primary point of contact for the Client, ensuring seamless communication and collaboration.

· Regularly update post orders to reflect site requirements and best practices.

· Address client security concerns promptly and effectively to maintain satisfaction.

Incident Management & Emergency Response:

· Oversee dispatch operations and monitor alarm panels to manage and respond to incidents.

· Coordinate emergency responses and incident reporting in compliance with company and client standards.

Compliance & Quality Control:

· Ensure all security operations align with company policies, client expectations, and industry regulations.

· Conduct routine quality assurance inspections and operational audits.

Qualifications & Experience:

· Minimum of 3 years in a management role overseeing large-scale security operations.

· Valid driver certification.

· Availability to manage after-hours operational needs.

· Experience in leadership roles such as Operations Manager or Site Supervisor preferred.

· Strong organizational, interpersonal, and problem-solving skills.

Ready to Make an Impact?

If you’re a driven leader with a passion for security operations management and client service, we want to hear from you. Join Securitas and be part of a team that celebrates your career growth and success.

Securitas values diversity, equity, inclusion, and belonging. We are proud to be an equal-opportunity employer, welcoming applicants regardless of race, color, religion, age, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

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ABOUT US

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

ABOUT THE TEAM

Our Company Mission:

· Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

· Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

· Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

· Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:

· As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether it is directly related to their job.

To Apply: Please submit your resume to [email protected] with “Securitas – Account Manager” in the subject line and apply at

Job Type: Full-time

Pay: From $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person