Retail Operations Supervisor (FT)

SIS-Security Industry Specialists
Cleveland, OH
Retail Operations Supervisor (FT) Location Cleveland, OH : About the role: The Supervisor, under the direct supervision of the Manager, ensures SIS standards and policies are met in overall field services, operations and functions in assigned area such as: site inspections, emergency response, camera review, client liaison, and special projects as assigned. All duties must be performed in accordance to client policies and procedures and all state and federal regulations. In this role, your responsibilities will be:
  • Ensure compliance with general and specific post orders for assigned Specialist positions
  • Partner with client location representatives to ensure proper utilization and execution of security programs
  • Respond in a timely manner to emergent events, issues, staffing deficiencies, and client requests
  • Initiate preliminary investigations and write incident reports on all internal personnel issues
  • Maintain up to date and accurate timekeeping systems and records
  • Complete proper personnel documentation/paperwork and processing as circumstances dictate
As a candidate you must have:
  • High School diploma (or GED) required or any equivalent combination of education, specialized training, and/or experience which provides the requisite knowledge, skills, and abilities for this position
  • Must complete and maintain state Guard Certification as prescribed by presiding state law, as well as all client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted
  • Must possess at least 2 years of experience as a Security Specialist with at least 1 year of experience as a lead or in a leadership capacity
  • Uniform attire and grooming standards must be maintained at all times while in uniform
We offer:
  • $65K Annually
  • Health, Dental, Vision, and 401k
  • Paid Time Off including Sick/Safe Time
  • A dynamic and challenging work environment with opportunity for growth
NOTE: MUST HAVE OPEN AVAILABILITY Additional Information: Watch, Guard or Patrol Agency #20162100160018 Security Industry Specialists, Inc. is an Equal Opportunity Employer The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.
Posted 2025-08-06

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