Account Executive - Strategic

Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you.

Job Description

As a Sales Manager Account Executive , you will play a key role in driving growth and closing complex sales deals within your territory. You’ll own and develop new strategic and enterprise accounts, strengthen relationships with existing customers, and use your SaaS expertise to connect with C-level executives and technical decision-makers. We’re looking for someone who is curious, collaborative, and motivated to create real impact for customers.

What you'll do:
- Engage, Discover & Drive Results : Execute territory strategies to win new enterprise business, broaden market presence, and consistently exceed growth targets in an aligned territory.
- Execute the Sales Process : Lead the full sales cycle, from prospecting to negotiation and closure, ensuring results while surpassing revenue goals.
- Articulate Value : Build trusted relationships with C-level executives by understanding diverse business challenges, tailoring industry-relevant use cases, and delivering outcome-driven value conversations. Represent Freshworks with confidence by staying informed on competitive dynamics and product innovation.
- Learn & Collaborate : Partner with Business Development, Pre-Sales, Marketing, Implementations, Billing, and Deal Desk to deliver seamless customer experiences. Share expertise through mentoring and coaching to uplift colleagues and strengthen team performance.
- Hunt & Prospect : Develop and manage a robust, high-quality pipeline with accurate forecasting and complete opportunity tracking. Travel, as required, to engage with customers in person, foster meaningful connections, and represent Freshworks with authenticity and purpose.

Qualifications

- Experience that counts : 8 to 10+ years in quota-carrying, closing SaaS sales roles focused on enterprise accounts, with a strong track record of consistently meeting or exceeding revenue goals.
- Strategic mindset : Proven ability to navigate complex, medium-to-long enterprise sales cycles, foster trusted relationships with both technical and executive stakeholders, and deliver measurable business outcomes.
- Revenue focused : Skilled in prospecting, pipeline management, and accurate forecasting, ensuring a consistent flow of opportunities and predictable results.
- Domain knowledge : Strong solution-selling skills, with the ability to listen, understand diverse customer challenges, and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that enhance productivity, engagement, and ROI.
- Strong communicator : Collaborative and analytical, with a customer-first mindset and the ability to partner across teams and use insights to drive sustainable growth.

Additional Information

The annual base salary range for this position is $127,800 — $183,655 USD + Variable Compensation

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.