Planning and Quality Analyst

Planning and Quality Analyst

Pay Grade: G9

Overtime Non-Exempt

Unclassified

Effective Date: 2/2/2026

Department: Varies

Reports To: Varies

This role is responsible for performing planning, research, analysis, and recommendations to management on routine issues and matters having a fiscal or operational impact; performs related duties as required.

Primary Responsibilities

• Collects and organizes information, including data, opinion surveys, and other forms of research to identify trends, issues, and opportunities.
• Reviews, identifies, and evaluates important trends by means of statistical data and analysis.
• Researches new programs, projects, or policies; participates in the development and implementation of new programs, projects, or policies.
• Develops and analyzes quality assurance functions by managing audits, monitoring accreditation readiness, and ensuring adherence to agency policies, standards, and contractual requirements; identifies trends and high-priority areas for improvement.
• Assists with quality improvement and performance initiatives by assisting with corrective action planning, implementing process improvement strategies, and utilizing data analysis to evaluate effectiveness, promote best practices, and drive continuous improvement across programs.
• Serves as a resource on fiscal, operational, planning, or other managerial issues affecting the department or division.
• Evaluates grant programs for effectiveness and regulatory compliance.
• Prepares quarterly, annual, and other periodic reports.
• Facilitates the development and implementation of the Area Plan and subsequent updates.
• Identifies courses of action and advises management on their relative advantages and disadvantages.
• Attends various meetings and neighborhood forums as assigned by supervisor.
• Participates in community events, information gathering, and committees to add the aging, disability, and planning lens as assigned by supervisor.
• Manages internal and external data dashboards and other data visualization projects.

Minimum Requirements:

• Bachelor’s degree.

Preferred Requirements:

• Experience developing, implementing, and evaluating public programs, policies, or grant-funded initiatives.

Skills

• Proficiency in statistical and mathematical models for problem-solving and decision-making.
• Familiarity with agency operations, functions, and organizational structures.
• Knowledge of research techniques, methodologies, and both quantitative and qualitative analyses.
• Competence in project management and grant program administration.
• Strong public speaking skills, with the ability to present and defend proposals effectively.
• Analytical ability to identify, organize, and resolve problems using appropriate models or formulas.
• Proficiency in computer operations and relevant software applications.
• Excellent communication skills, both oral and written.

Working Conditions

• Traditional office environment with standard business hours.
• Flexibility for remote work may be approved.
• May require extended hours or local travel to attend meetings.

Reasonable Accommodation Statement

COAAA is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position. If you require an accommodation during the application or employment process, please contact [email protected].

Equal Employment Opportunity Employer

COAAA empowers staff to reach their full potential in an environment that embraces each person’s skills and unique experiences in order to provide the best quality customer service possible. We are a compassionate, community-minded team that aspires to provide excellence in service to our neighborhoods.