Customer Support Assistant

Alphabe Insight Inc
Cincinnati, OH

The Customer Support Assistant will play a key role in ensuring seamless communication between clients and internal teams. This position is essential for maintaining outstanding customer satisfaction by providing timely responses managing inquiries and supporting day-to-day service operations. The ideal candidate is organized proactive and capable of delivering exceptional assistance in a fast-paced environment.

Responsibilities

  • Handle incoming customer inquiries by phone and email with professionalism and courtesy.

  • Provide accurate information regarding services policies and procedures.

  • Coordinate with internal departments to resolve issues efficiently.

  • Maintain detailed and organized records of customer interactions.

  • Support daily administrative tasks to ensure smooth workflow.

  • Assist in developing improved customer service processes and solutions.

  • Uphold Beloforms standards for high-quality service delivery.

Qualifications :

  • Strong communication and interpersonal skills.

  • Excellent organizational abilities and attention to detail.

  • Ability to multitask and manage time effectively.

  • Problem-solving mindset with a proactive approach.

  • Basic computer proficiency and comfort with office software.

  • Ability to work both independently and collaboratively.

Additional Information :

Benefits

  • Competitive salary: $50000$55000 per year.

  • Professional growth and development opportunities.

  • Supportive team-oriented work environment.

  • Comprehensive training for role success.

  • Full-time position with long-term stability.

Remote Work :

No

Employment Type :

Full-time

Posted 2025-11-20

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