Customer Service/Sales Specialist
Job Description
Job Description
Purpose of Position:
To perform the mission of the Customer Service Department through effective sales support in contact with customers, prospective customers, field sales representatives, and all functional departments within the company.
Essential Functions:
· Perform contract review for all tenders and contracts.
· Keep abreast of functional developments of new programs and products offered.
· Maintain required records and files.
· Develop and recommend improvements for ISO 9001 with policies, procedures, and work instructions.
Regular Duties:
· Responds accurately and promptly to customer questions and complaints.
· Research and resolve contract differences with customers.
· Provides customers with price and delivery information.
· Answers inquiries on order status or delivery.
· Prepares formal customer price and delivery quotations
· Assists sales managers in their sales efforts.
· Process returns, complaints, adjustments, and other services within established guidelines.
· Maintains required records and files.
· Promotes and maintains a professional image of the company with our customers.
· Liaison with other departments, collect, transfer data, information, or specific details necessary to accomplish customer service responsibilities.
Mechanical background would be a plus
Education:
· High School Graduate or GED
· 1 to 2 years business school preferred.
Specialized or Technical Knowledge and Skills:
· Ability to effectively communicate, both written and oral.
PC skills with data entry, and Microsoft Office
Company DescriptionFalls Filtration Technologies is a manufacturer of filtration systems and components for the Aerospace, Military and industrial sectors.
Company Description
Falls Filtration Technologies is a manufacturer of filtration systems and components for the Aerospace, Military and industrial sectors.
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