Parts Counterperson
Parts Counterperson
The Parts Counterperson is responsible for assisting walk-in customers from independent repair facilities, government and municipal facilities, and fleet companies. The Parts Counterperson will provide solutions for the customer in need.
Duties/Responsibilities:
- Answer inbound phone calls
- Assist walk-in customers from independent repair facilities, Govt and Municipal facilities as well as Fleet companies to understand customer needs, and provide solutions for those needs in a professional, accurate manner
- As a Parts Counterperson, you will be responsible for cultivating quality relationships with our current customer base, while continuously developing and creating new business opportunities with potential clients
- You will utilize our electronic parts catalogs as well as internet-based applications to meet customer needs
- Communicate with staff and customers in a friendly and professional manner.
- Converse effectively/efficiently regarding customer parts status.
- Read and understand the parts catalog when looking up and speaking to specific parts.
- Answer phone calls, provide price quotes and other information to customers.
- Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
- Provide high level service to both internal and external customers.
- Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
- Make sure all internal requests for parts are billed on service repair order.
- Receive payment from retail customers or obtains credit authorization.
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