Specimen Technician Hospital

Description

Specimen Technician - Hospital - Covington GA Monday to Friday 10:30 AM to 7:00 PM

Pay range: $17.20 per hour

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

• Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The Hospital Specimen Preparation Technician (HSPT) isresponsible for daily preparation of patient specimens from hospital clients. The HSPT must demonstrate a mastery of all functions of specimen preparation for submission to multiple Quest Diagnostics facilities as well as Rapid Response Laboratories (RRL). The HSPT works with minimal direction. Additionally since many changes do occur from day to day great flexibility on the part of the HSPT is required. The majority of HSPTwork is on the day shift but flexibility is required for weekends holidays on-call and overtime based on client requirements.

• Responsible for preparation of patient specimens for hospital clients and pick up by couriers.
• Responsible for positive daily client interactions representing Quest Diagnostics to the customer (face-to-face and/or telephone).
• Prepares and arranges all stat testing needsresearchespending results alerts Hospital IT to communication failures accepts and troubleshoots incoming calls to the Hospital Labfrom Quest Diagnostics facilities.
• Demonstrates excellent proficiency in test ordering policies procedures specimen requirements for test ordering samplepreparationCare360 and compliance/legal requirements.
• Troubleshoots and problem solves client issues related to area of responsibility.
• Communicates and collaborates effectively with the Hospital Lab Manager as well as the Quest Diagnostics sales team and other functions in the organization.
• Relaysclient concerns to Quest Diagnostics supervisor and sales. Participates in sales/operations review of account.
• Communicates information regarding problem-solving with specimens test cancellations testing requirements billing requirements with various hospital staff such as phlebotomy outpatient draw centers laboratory managers department supervisors Hospital IT Analysts physiciansnurses and pathologists.
• Developsunderstanding of the company processes as well as the client expectations.
• Developsunderstanding of the compliance policies related to test ordering.
• Researchestest ordering information on translation tables computer systems and the directory of services.
• Understands the complex relationship between test(s) ordered and specimen received.
• Completes all required written documentation legibly and within the assigned timeframe
• Performs other duties as assigned.

Preferred Work Experience:

• Medical background which includes medical terminology applicable to aclinical laboratory.
• Previous laboratory customer service or hospital experience

Skills:

The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.

Education

• High School Diploma or Equivalent (Required)

Required Experience:

IC