Lead Technical Program Manager

Job Description

Join our dynamic team to innovate and drive technology advancements, where you can push the limits of what's possible.

As the Lead Technical Program Manager within the Engineering Tools & Productivity (ET&P) team, you will spearhead the delivery of complex technology projects and programs that align with the firm's business objectives. Your expertise in technical principles, practices, and theories will be crucial in developing innovative solutions while efficiently managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability will help you navigate ambiguity and change, ensuring technology initiatives are in sync with business goals. With advanced communication and stakeholder management skills, you will cultivate productive relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to operational planning and risk management strategies, ensuring service delivery is of the highest quality and professionalism. The ET&P team aims to simplify the work of our 16,000 Consumer and Community Banking Engineer colleagues. Your deep technical knowledge—including hands-on experience with CI/CD, automation, and data-driven decision-making - will be vital in managing programs that foster the creation and adoption of innovative solutions to fulfill this mission. Success in this role involves understanding the purpose of ET&P's capabilities to ensure they meet customer needs and collaborating with engineer customers and their leadership to promote adoption.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
• Drive the design, implementation, and optimization of CI/CD pipelines to accelerate software delivery and improve engineering productivity.
• Leverage data-driven insights and metrics to continuously assess and enhance program performance, tool adoption, and process efficiency.

Required qualifications, capabilities, and skills

• 10+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Proven ability to use data analytics and metrics to inform decision-making, measure impact, and drive continuous improvement across engineering teams.

Preferred qualifications, capabilities, and skills

• Experience working with senior technical and business leaders to ensure understanding of how new capabilities benefit engineers.
• Ability to apply knowledge of AI to solve inefficiency challenges.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.