DC Returns Coordinator

Position Summary: The Returns Coordinator is responsible for managing all aspects of returned merchandise authorizations (RMA’s), ensuring accurate and timely processing of returned goods, and maintaining effective communication with internal departments and external customers. This role coordinates return shipments, inspects returned items, processes documentation, and supports overall warehouse operations to minimize return cycle times and uphold customer satisfaction. This role will also be responsible for executing inventory management through cycle counting, root cause investigation, and running inventory reports as needed.

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Key Responsibilities:

· Receive and process return requests (RMA) from customers in accordance with company policy.

· Create and manage RMA documentation in the ERP system.

· Coordinate return shipments, including scheduling pickups and generating return labels.

· Inspect returned products for compliance with return policies, documenting conditions and reasons for return.

· Collaborate with quality assurance and inventory control teams to resolve discrepancies.

· Communicate with customers regarding return status, missing information, or next steps.

· Maintain accurate records of returned merchandise and update system data accordingly.

· Identify trends or recurring issues with returned products and escalate when necessary.

· Assist with restocking returned inventory or routing non-sellable goods for appropriate disposal.

· Ensure returned items are stored securely and organized within the designated area.

· Support warehouse and shipping functions as needed.

· Inspect damaged goods for accurate inventory status.

· Execute cycle counts, inventory reporting, and root cause analysis to identify why inventory was inaccurate.

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Qualifications:

· High school diploma or equivalent; associate degree or relevant certifications preferred.

· 3+ years of experience return merchandise coordination

· 2+ years of inventory control/coordinator experience

· Strong attention to detail and organizational skills.

· Proficiency with Microsoft Office and ERP systems (e.g., SAP, NetSuite, Eclipse).

· Excellent written and verbal communication skills.

· Ability to prioritize and manage multiple tasks in a fast-paced environment.

· Familiarity with freight carriers and shipping/return processes.