Administrative Assistant and Crematory Operations

Job Description

Job Description

Description:

We are a family-owned company providing high-level, compassionate care for pets and their families. The administrative assistant/crematory operations position is responsible for helping the office manager with paperwork, data entry, and account receivables. This position is also responsible for all aspects of daily cremations with the ability and expectation to serve and assist in the following departments: client phone calls, engraving, keepsakes, receiving, closing, family drops, doctor drops, and family witnesses.

This is an excellent entry-level position for anyone with an interest in Funeral Service. We provide hands-on training in cremation operations with no prior degree or certifications necessary. As a top pet cremation provider across the nation, we also offer many opportunities for growth within the company.

We are a customer service-focused company that understands that pets are truly family members. We are looking for people who are equally service-minded, and who comprehend the honor and privilege it is to serve pets and their families through such a difficult time. Our service model is evident in everything we do, including how we serve our Faithful Companion team members. We pride ourselves on maintaining an employee-centric company culture that values open communication, a healthy work-life balance, rewarding work, and a family atmosphere.

DUTIES AND RESPONSIBILITIES:

• Sort Paperwork, being able to recognize and fix errors.
• Enter sales into accounting software.
• Answer billing questions from families, clinic personnel, and other Faithful Companion staff.
• Answer family inquiry emails
• Order custom urns, jewelry, and memorial products.
• Collect outstanding payments from individual families and clinics.
• Understanding of the receptionist role, and be able to fill in seamlessly, when needed.
• Works efficiently and ensures maximum production while maintaining protocols.
• Conducts high-quality cremation services.
• Maintains attention to detail while serving multiple families, ensuring an error-free standard.
• Responds to customers and veterinary drop-offs promptly and professionally, providing thorough support.
• Assists in maintaining a clean and presentable state of the crematory facility.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Self-Motivated
• Problem Solving skills
• Strong communication and organizational skills
• Detail-oriented mindset with a commitment to delivering error-free services.
• Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Previous experience using cremation equipment is desired but not required. (On-site training will be conducted).
• Strong communication and organizational skills are a must.
• Detailed oriented commitment to deliver error-free services.
• Ability to multi-task.
• Physically capable to lift and/or move at least 100 pounds.