Administrative Assistant to Branch Manager

Administrative Assistant to Branch Manager

Location: Cincinnati, OH 45241
Industry: Environmental Services
Job Type: Full-Time | On-site

About the Company
Join a nationally accredited, award-winning tree care and landscape management company that has served clients across Ohio for decades. The organization is recognized for its commitment to science-based plant care, safety, and environmental stewardship. The Cincinnati branch supports both residential and commercial clients with comprehensive services including pruning, removals, plant health care, and consulting arborist work. The team is collaborative, professional, and dedicated to continuous learning and career growth.

Position Overview
The Administrative Assistant to the Branch Manager plays a vital role in ensuring the smooth daily operation of the Cincinnati branch office. This position provides administrative, customer service, and operational support to management and field staff. The ideal candidate will be detail-oriented, organized, and comfortable multitasking in a fast-paced service environment.

Key Responsibilities
• Monitor and order office supplies, furniture, and equipment as needed.
• Maintain client and project information in the CRM, ensuring accuracy and timely updates.
• Answer incoming calls and emails, directing inquiries to the appropriate staff.
• Keep the office organized, clean, and functioning efficiently.
• Assist with IT coordination and troubleshooting minor issues.
• Support adherence to company policies and office procedures.
• Contact clients to confirm service dates and communicate project updates.
• Verify that property marking and OUPS requirements are met before work begins.
• Review completed job entries in the CRM for accuracy in spelling, times, and descriptions.
• Prepare and issue invoices through the company’s CRM system.
• Provide administrative support to department heads and the Branch Manager as requested.
• Contribute to a positive team environment and uphold company values in every interaction.

Skills and Qualifications
• Strong written and verbal communication skills.
• Excellent organization and time-management abilities.
• Proficient in Microsoft Office Suite and CRM data entry.
• Positive interpersonal skills with the ability to interact effectively across teams.
• Flexible and adaptable to shifting priorities in a dynamic work setting.
• High attention to detail and accuracy in documentation.
• Prior administrative or office coordination experience preferred; experience in a service or field-based company a plus.

What We Offer
• Competitive hourly pay based on experience.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid holidays and vacation.
• Supportive, family-oriented culture that values professionalism and growth.
• Opportunities for long-term advancement within a respected industry leader.