Operations Manager

Job Description

Job Description

Interested applicants may submit a resume to: ceo @CommunityKitchenColumbus.org .

This is a full-time, exempt position working 40 hours per week, Monday through Friday. Hours of operation are 7:00am to 3:00pm. May require some Saturdays, as needed. Also, may require some hours outside of normal hours of operation.

Job Title: Manager of Operations

Reports to: President/CEO

Rate of Pay: Salaried

Job Objective: Manage and coordinate the operations of Community Kitchen, Inc. The Manager of Operations is responsible for all day-to-day operations, ensuring and improving the performance, productivity, and efficiency of organizational operations. Maintains and improves operational excellence of Community Kitchen, Inc.

Working Conditions:

40-hour work week, core operational hours are 7 am -3 pm, Monday through Friday

Fast-paced work environment.

Job Duties:

• Coordinate, manage and monitor the day-to-day operations in the organization.
• Establish and maintain organization standards pertaining to cleanliness, treatment of clients, staff, and volunteers, and the mission of CKI.
• Order, control, and periodically spot-check inventory, and work with the Kitchen Manager to maintain inventory.
• Act as liaison with vendors, community, donors, and volunteers. Provides tours, presentations, and other info about CKI to interested persons and groups.
• Serve as an advocate for the agency. Develop and manage relationships with other agencies that support CKI activities (i.e. Columbus Health Department, local businesses, in-kind donors, local universities, etc.)
• Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement organizational policies and procedures. Monitor adherence to rules, regulations, and procedures.
• Provide supporting documentation for grant writing/reporting and research purposes; monitor progress and maintain reporting documentation; in conjunction with the CEO be aware of start/end dates and deadlines.
• Manage GiftWorks and QuickBooks
  • Work with the accountant to get monthly financial reports
  • Maintain donor records in GiftWorks

Human Resources:

• Supervise staff.
• Monitor and evaluate organization staff and volunteers.
• Delegate tasks and accountabilities.
• Establish work schedules.
• Screen, recruit and coordinate all agency volunteers; oversee volunteer database.
• Conduct appropriate training for volunteers.
• Conduct outreach initiatives to expand volunteerism in support of agency programs.
• May be required to work to resolve employee relations issues with staff in the absence of the CEO. Report all employee relations issues to the CEO.
• Provide strategic input - liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
• Coordinate and confer with President/CEO to resolve operating problems and difficulties, and operational procedures.
• Inform the President/CEO of pertinent issues and challenges.
• Coordinate and oversee special events and projects (i.e. summer picnic, summer lunch program, Christmas program, Halloween party, etc.)
• Investigate agency complaints and incidents.
• De-escalate and manage difficult clients.
• Act as backup to administrative staff and President/CEO when necessary.
• Prepare reports as specified by the President/CEO.
• Other duties as assigned.

Job Competencies:

· Relationships- Ability to develop and maintain positive working relationships with staff, volunteers, clients, vendors, and donors.

· Planning and organizing- Prioritize multiple tasks and projects.

· Respect for diversity.

· Attention to detail, accuracy of reports and communications.

· Ability to work independently

Minimum Qualifications:

· HS Diploma.

· Experience leading staff and/or volunteers.

· Proficiency in computers and Microsoft Office applications, Google Docs, Sheets ad Forms required. Experience with QuickBooks and donor database software desired.

· Excellent writing, communication, organizational, and interpersonal skills.

· Experience working with vulnerable or at-risk populations preferred.

· Excellent customer service.

· Experience de-escalating difficult situations.

· Valid Ohio Driver’s License.