Systems Administrator

Job Description

Job Description

First level administrator responsible for designing, managing, and supporting computer systems and business applications.

ESSENTIAL DUTIES

• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
• Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems to meet corporate objectives.
• Identify, assess, and solve Tier 1, 2, and 3 end-user technical issues for hardware, software, and system configuration problems.
• Deploy, monitor, and maintain workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.
• Communicate system issues to other employees and management.
• Provide support for software deployments and physical infrastructure implementations.
• Manage and support computer peripherals including printers and scanners.
• Manage end user accounts, permissions, and access rights.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.
• Support application development teams throughout project lifecycles.
• Provide project implementation support as needed.
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
• Document procedures and standards related to hardware and software acquisition, use, support, and security.
• Train end-users on use of computers, applications, and network.
• Develop, document, and maintain policies, procedures, and associated training plans for system administration and appropriate use.
• Conduct research on emerging products, services, protocols, and standards in support of systems procurement and development efforts.

JOB QUALIFICATIONS AND REQUIREMENTS

• Education: Bachelor’s in computer science or related. An equivalent demonstrated on-the-job experience in combination with related certifications and/or on-the job experience is acceptable. (Preferred Certifications: CompTIA Server+, Security+, MCSA, MCSE)
• Experience: Minimum 5 years in network or system administration
• Solid technical knowledge for administration of network, PCs, operating systems, cloud technologies, security solutions, and end-user devices.
• Proficient in use and administration of business productivity applications such as Microsoft 365, Microsoft Office Applications, SharePoint, and MS Teams.
• Hands-on software and hardware troubleshooting experience.
• Experience with data management.
• Experience documenting and maintaining configuration and process information.
• Foundational Cybersecurity knowledge and understanding of applicable data privacy practices and laws.
• Expertise with implementing, configuring, and testing solutions.
• Ability to manage multiple projects and support requests efficiently.