Customer Care + Sales Specialist

Melvin Mills Roofing, LLC, is a 2nd-generation family-owned roofing business that proudly serves the Southeast Missouri area, with headquarters in Fredericktown, MO. In the mid-1980s, our founder and namesake, Melvin, started offering roofing, siding, carpentry, and general handyman services under the name Melvin Mills Construction. As Melvin’s reputation for great customer service and quality work grew over the years, so did the demand for his services. In 2008, Melvin’s youngest son, Craig, became a full partner in the business, and we began to narrow our scope of work to focus on building a true residential roofing company. We changed our name to Melvin Mills Roofing, LLC, to signal our commitment to providing outstanding roofing services with the highest level of specialized training and expertise. Our vision is to be the Southeast Missouri leader in all aspects of the residential roofing market through innovative training, unparalleled customer service, and fiscal responsibility. JOB PROFILE / JOB DESCRIPTION: Title: Customer Care + Sales Specialist Department: Sales Location: Fredericktown, MO Employment type: Full-time / Salary + Commission Pay: $45k Salary + Commission Reports to: Sales Manager Responsible for: Self OVERVIEW: Main Purpose: Foster relationships with incoming leads, both internal and self-generated, and work through their wants and need to get approved contracts. SUMMARY DESCRIPTION: Scope jobs and intake signed contracts that address the customer's needs/desires Meet adjustors and foster good and trusting company relationships Work with adjustors to get approved scope and pricing in line with the existing Follow up on company provided leads turn them into sold projects Turn one sold project into multiples through customer/neighborhood referrals Intake self-generated leads to meet goals Create initial Labor and Material orders Prep sold jobs for handoff to Production with all needed instructions Keep vehicle organized and clean, both inside and out QUALIFICATIONS: Experience: Valid Driver's License Education: N/A Physical Demands: Ability to lift 80 lbs. / Climb ladders / No fear of heights Work Environment: Office / Outdoors BENEFITS: Time Off: Holiday / PTO / NPTO Additional: Dental / Vision / Health Allowance REQUIREMENTS: Able to set and meet goals and Melvin Mills Roofing standards Undergo Melvin Mills Roofing training on installation guidelines. Able to meet minimum sales margin and amount thresholds Organization skills Communication skills with our customers, vendors and crews Leadership skills Positive attitude Energetic Professional Appearance