Salesforce Administrator

Welcome to Decision Foundry - Data Analytics Division!

We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels.

Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success.

We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization.

We win as an organization through our core tenets. They include:

· One Team. One Theme.

· We sign it. We deliver it.

· Be Accountable and Expect Accountability.

· Raise Your Hand or Be Willing to Extend it

We are seeking a highly execution-oriented Salesforce Administrator for our client who will support and continuously improve their Salesforce platform through strong operational control, disciplined configuration practices, and dependable day-to-day administration. This role is responsible for keeping Salesforce stable, secure, and user-friendly while ensuring enhancements are delivered consistently, quickly, and with high quality.

The Salesforce Administrator will partner closely with business stakeholders, internal developers/engineers, and external implementation partners to implement configuration changes, maintain platform integrity, manage support requests, and enforce process standards that improve adoption and reduce operational noise.

This role is ideal for someone who thrives in structured environments, drives issues to resolution, and takes pride in building clean, scalable configurations that keep the business running.

Location: Twinsburg, OH (Hybrid)

Responsibilities:

• Own day-to-day Salesforce administration to ensure platform stability, consistency, and performance.
• Configure and maintain Salesforce capabilities, including:
• Objects, fields, page layouts, Lightning pages, record types, and validation rules
• Assignment rules, queues, approvals, and routing logic (as applicable)
• Declarative automation (Flows) and related troubleshooting
• Reports, dashboards, and list views to support operational decision-making
• Implement configuration changes with speed and accuracy while maintaining clean documentation and supportability standards.
  

Intake, Triage, and Process Control (Operational Discipline)

• Run a structured support and enhancement intake process (request intake → triage → backlog → build → test → deploy → hypercare).
• Manage day-to-day casework with discipline:
• Prioritize by severity, user impact, and operational risk
• Establish clear ownership, SLAs, and escalation paths
• Provide consistent communication back to stakeholders
• Drive root cause resolution, not just symptom fixes, to reduce repeat tickets and platform noise.
  

Change Control, Release Readiness, and Deployment Discipline

• Enforce change governance and release discipline to protect production stability, including:
• Proper documentation, approvals, and scope control
• Regression testing expectations and validation steps
• Release calendars and communication standards
• Manage sandbox readiness and deployment coordination in partnership with the Architect/Engineering team (including support for Copado/Gearset or comparable tools when used).
• Maintain release notes, stakeholder communications, and “what changed” documentation for every deployment.
  

Security, Access, and Identity Controls

• Administer user access and ensure clean security practices, including:
• User provisioning/deprovisioning and license management
• Roles, profiles, permission sets, permission set groups
• Access requests and approvals aligned to least-privilege standards
• Support access reviews and audit readiness by maintaining clear records of changes and approvals.
  

Data Quality, Integrity, and Governance

• Own data quality controls and standardization efforts to improve trust in Salesforce reporting and workflows.
• Implement and maintain controls such as:
• Required fields and validation rules
• Duplicate prevention (matching rules/duplicate rules where applicable)
• Controlled updates and imports (Data Loader or governed tools)
• Establish recurring data hygiene routines (cleanup, normalization, field usage governance, stale record management) to keep the system clean and usable.
  

Reporting, Dashboards, and Operational Visibility

• Build and maintain reports and dashboards that support business execution and leadership visibility.
• Validate report logic against business definitions and ensure dashboards remain accurate as processes evolve.
• Improve adoption of reporting by standardizing naming, folder structure, and KPI definitions.
  

User Enablement, Adoption, and Process Reinforcement

• Provide Tier 1 / Tier 2 user support, including troubleshooting, guidance, and workflow coaching.
• Develop and maintain training and enablement materials:
• Job aids and quick reference guides
• Standard process documentation
• Onboarding content for new users
• Monitor adoption trends and identify friction points, then recommend improvements that reduce workarounds and increase consistency.
  

Proactive Platform Health & Continuous Improvement

• Proactively manage platform health and readiness by:
• Reviewing Salesforce seasonal release impacts and preparing user-facing changes
• Performing periodic system reviews (Optimizer/Health Check-type assessments where applicable)
• Identifying underutilized features and recommending improvements
• Maintain a “known issues + enhancements” backlog and continuously drive down operational pain points.

Requirements

Required Qualifications:

• 3+ years of hands-on Salesforce Administration experience in a production environment.
• Strong experience configuring Salesforce, including:
• Objects, fields, validation rules, record types, page layouts
• Flow fundamentals and automation troubleshooting
• Reports and dashboards
• Demonstrated ability to manage high-volume support intake with structured prioritization and fast turnaround.
• Strong process discipline, including change control, documentation, and release readiness practices.
• Experience supporting end users across sales, service, or operational teams with a customer-first mindset.
• Strong communication skills and comfort working across business and technical teams.
  

Preferred Qualifications

• Salesforce Administrator Certification (highly preferred).
• Experience with Agile delivery practices and tools (Jira, Azure DevOps).
• Experience supporting integrations from an admin perspective (monitoring, troubleshooting, data flow validation).
• Experience building data quality controls and standardized reporting definitions.

Benefits

• Work Model – Hybrid
• Employment Type - Full-time
• Salary - $80K – $120K

• Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.