Field Service Supervisor

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Fort Loramie
Employment Status: Salary Full-Time
Function: Customer Experience
Req ID: 27033

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Summary

Lincoln Electric has an out standing opportunity for a Field Service Supervisor, supporting our Fort Loramie, Ohio operation (formerly Wayne Trail). The Fort Loramie/Wayne Trail site has a 50 year history in industrial automation providing solutions to the aerospace, automotive, appliance and energy sectors. As a Field Service Supervisor, this role is responsible for the consistency & quality of field service execution and development of the field service organization.

In addition to competitive pay, Lincoln Electric offers an annual bonus plan, student loan repayment program PLUS tuition reimbursement, medical/dental/vision, 401(k) with company match, paid time off and many more outstanding benefits!

What You Will Do

The Field Service Supervisor plays a key role in the development of plans and alignment of work and resources so that customer needs, contractual obligations, and service work is completed within appropriate timeframes and meets quality expectations. Specific responsibilities include:

• Work cross-functionally to develop improvements to service processes and drive organizational adoption of tools identified to increase efficiency and effectiveness.
• Collaborate with service leadership to develop service offerings that enables a shift in our business model from “reactive” to “proactive” and focuses on customer satisfaction and engagement.
• Develop and manage remote field service team(s) where potential business is high and where major customers are identified. Participate in development, measurement and driving of service KPIs.
• Includes direct people management responsibility including staffing and performance development.
• Provides constructive feedback, conveys performance expectations and may handle sensitive issues.
• Build and maintain relationships with internal and external business partners, including, Engineering, Operations, Order & Parts, Project Management, Sales, Training, Technical Support, teams.
• Solicit and apply customer feedback (internal and external) to drive continuous improvement.

Education and Experience Required

• Bachelor’s degree from an accredited college or university with a minimum of 5 years of related experience (OR a minimum high school diploma / GED with an additional 4 years of product management experience)
• Prior experience leading relative programs and projects
• Recent experience in managing large remote employee-based territory
• Experience in resource planning and managing employee performance
• Working knowledge of EPICOR
• Proficiency in Microsoft Office Suite
• Task oriented and highly organized; Will manage a high volume of tasks daily
• Strong technical accument for scheduling and managing custoemr work orders

Desired Soft Skills

• Strong interpersonal and leadership skills
• Team oriented
• Ability to work independently with little supervision and a bility to adapt to a dynamic agenda
• Resourceful with strong problem solving skills
• Ability to analyze and resolve problems

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee will frequently lift or move up to 75 pounds.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.